At a Glance
- Tasks: Be the go-to person for customers needing vehicle services and repairs.
- Company: Join Foray Motor Group, an award-winning Ford dealer in the South West.
- Benefits: Enjoy a competitive salary, 30 days holiday, and exclusive employee discounts.
- Other info: Work in a supportive team with opportunities for growth and development.
- Why this job: Make a difference by delivering exceptional customer experiences in a dynamic environment.
- Qualifications: Customer service experience is key; automotive background is a plus.
The predicted salary is between 35000 - 35000 £ per year.
Company Overview
Foray Motor Group is the South West’s award‑winning Ford‑only dealer group. With multiple dealership and service‑centre locations, a turnover of over £150 m and about 400 staff, the group is recognised for quality and customer care.
Salary: £35,000 per annum OTE
Location: Andover Ford, Portway Industrial Estate, Andover
Contract: Full‑time, Permanent
Hours: 45 hours per week, Monday – Friday, 08:00 – 18:00 (1‑hour lunch) Saturday rota: 1 in 3, 08:00 – 13:00
Benefits
- Foray Rewards and exclusive employee discounts
- 24/7 well‑being and one‑to‑one counselling support
- Cycle‑to‑Work scheme
- 30 days holiday (including Bank Holidays), increasing to 34 days with length of service
- Long‑service awards
- Workplace discount for personal vehicle and immediate family
Key Responsibilities
- Act as the main point of contact for customers requiring vehicle servicing, maintenance, repair, and accident repair services.
- Coordinate vehicle bookings for service work, estimates, repairs, and inspections.
- Deliver an exceptional customer experience through professional and timely communication.
- Prepare repair estimates and obtain customer authorisation where required.
- Provide proactive updates to customers regarding vehicle progress, completion times, costs, and payments.
- Liaise effectively with technicians, insurance companies, third‑party suppliers, and internal departments.
- Arrange vehicle collection and delivery services when required.
- Administer courtesy vehicles, ensuring all documentation and compliance requirements are met.
- Raise invoices, process payments, and maintain accurate financial records.
- Ensure all customer records, documentation, and departmental systems are maintained accurately.
- Support customer vehicle check‑in and hand‑over processes.
- Maintain a professional and welcoming reception environment.
- Monitor and maintain compliance with company policies and industry standards.
- Contribute towards achieving customer satisfaction targets and departmental KPIs.
About You
- Experienced Customer Service, Service, or Aftersales Advisor (or similar customer‑facing role).
- Ideally with automotive industry experience; strong customer‑service experience from other sectors is also considered.
- Professional, organised, and confident when dealing with customers both face‑to‑face and over the phone.
- Strong communicator with excellent attention to detail.
- Able to prioritise and manage multiple tasks in a fast‑paced environment.
- A natural problem‑solver with a positive and proactive attitude.
- Comfortable learning and working across multiple systems and processes.
- Committed to delivering outstanding customer service and building lasting customer relationships.
Equal Employment Opportunity
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less‑favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and caring responsibilities.
Aftersales Customer Service Advisor in Andover employer: Foray Motor Group
Foray Motor Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 30 days of holiday, exclusive discounts, and a commitment to diversity, employees in Andover can thrive in a dynamic environment while delivering outstanding customer service in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Customer Service Advisor in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foray Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foray Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Customer Service Advisor in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foray Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Foray Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foray Motor Group!
How to prepare for a job interview at Foray Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
