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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer care and support in the automotive aftersales sector.
- Company: Taunton Ford is a leading automotive service provider known for its commitment to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and our workshop, making a real impact on their experience.
- Qualifications: Experience in an aftersales role within the automotive industry and excellent communication skills are essential.
- Other info: We're looking for reliable, flexible team players who thrive in a busy environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced Aftersales Advisor to join our Service Team at Taunton Ford in Taunton, Priorswood. You will have experience of working in an Aftersales capacity within the automotive industry and possess excellent communication skills both face to face and on the telephone. You should be able to work in a busy environment, plan and prioritise, and possess the desire to consistently deliver excellent customer service.
You will provide outstanding customer care and be the vital link between our customers and the workshop. You will support both the Parts and Service processes in the Aftersales department, actively promoting parts sales and executing all orders by identifying customers’ needs and promoting related parts sales. Ensuring our customers are kept up to date at every stage whilst answering any questions or queries they may have regarding their vehicle servicing or repairs.
The successful candidate should be reliable, flexible, punctual and a great team player.
Aftersales Advisor employer: Foray Motor Group
Contact Detail:
Foray Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to staying updated, which is crucial for an Aftersales Advisor.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios with a friend can help you feel more confident and prepared for real-life interactions in a busy environment.
✨Tip Number 3
Network with professionals in the automotive sector, particularly those who work in aftersales roles. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 4
Showcase your ability to multitask and prioritise by preparing examples from your previous experience. Be ready to discuss how you managed competing demands while maintaining excellent customer service during your interview.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly in an Aftersales capacity. Emphasise your communication skills and any relevant achievements that demonstrate your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed customer relationships and supported service processes in previous positions.
Highlight Relevant Skills: In your application, clearly outline your skills related to planning, prioritising, and working in a busy environment. Use bullet points to make these stand out and relate them directly to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Aftersales Advisor.
How to prepare for a job interview at Foray Motor Group
✨Showcase Your Communication Skills
As an Aftersales Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively both face-to-face and over the phone. Consider sharing examples from your past experiences where you successfully resolved customer queries or complaints.
✨Demonstrate Your Customer Service Focus
Highlight your commitment to delivering outstanding customer service. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you ensure customers feel valued and informed throughout their experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a busy environment. Prepare for scenario-based questions where you might need to prioritise tasks or handle multiple customer requests simultaneously. Practising these scenarios can help you respond confidently.
✨Know the Automotive Industry
Brush up on your knowledge of the automotive industry, particularly in aftersales processes. Familiarise yourself with common parts and services offered, as well as current trends. This will not only show your passion for the role but also your readiness to engage with customers' needs effectively.
