At a Glance
- Tasks: Learn customer service and vehicle maintenance coordination in the automotive industry.
- Company: Foray Motor Group, a leading Ford provider with multiple dealerships.
- Benefits: Gain valuable experience, training, and potential career progression opportunities.
- Other info: Dynamic work environment with a focus on professional development.
- Why this job: Kick-start your career while helping customers and learning from experienced advisors.
- Qualifications: GCSEs in English and Maths at grade 4 or above required.
The predicted salary is between 32000 - 40000 £ per year.
This Apprenticeship Programme is an exciting opportunity to kick-start your career. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry under the guidance of experienced service advisors.
About the Employer
Foray Motor Group is a leading Ford provider of sales, servicing & parts and accident repair. We operate eight Ford-approved dealerships across the South of England: Andover, Bridgwater, Dorchester, Poole, Shaftesbury, Salisbury, Taunton and Yeovil, with an independent branch located in Southampton.
What You’ll Do
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
Training Outcome
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Patience
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements (TBC).
Expected Duration
1 Year 2 Months
Training Provider
CALEX UK LTD
Customer Service Advisor Apprenticeship employer: FORAY MOTOR GROUP LIMITED
Foray Motor Group is an excellent employer, offering a supportive work culture where apprentices can thrive while gaining hands-on experience in the automotive industry. With a commitment to quality training and career progression, employees benefit from a structured apprenticeship programme that leads to recognised qualifications and future opportunities in management accounting, all within a dynamic team environment at a trusted Ford dealership in the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like FORAY MOTOR GROUP LIMITED.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like FORAY MOTOR GROUP LIMITED. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Advisor Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at FORAY MOTOR GROUP LIMITED.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join FORAY MOTOR GROUP LIMITED and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at FORAY MOTOR GROUP LIMITED
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by FORAY MOTOR GROUP LIMITED. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at FORAY MOTOR GROUP LIMITED will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
