Technical Product Owner : Sales, Marketing and Operations

At Fora, we’re reimagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily. Since our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we’re pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

What you’ll be doing

• Platform ownership & strategy
  • Own the Salesforce roadmap for sales and commercial operations, aligning it with business priorities and growth plans.
  • Drive innovation across the platform, identifying opportunities to improve efficiency, visibility and performance.
  • Lead the evolution of the wider ecosystem—ensuring all core platforms work seamlessly together.
• Team leadership
  • Lead, mentor and develop a team of Salesforce admins, developers and Nexudus specialists.
  • Foster a culture of continuous improvement, accountability and technical excellence.
  • Act as the escalation point for complex platform or technical issues.
• Ecosystem & integrations
  • Oversee the configuration, development and integration of Salesforce with key systems, including: Pardot (marketing automation), CPQ (quote-to-cash), DocuSign (digital agreements), SAP (ERP and financial data), JustOn (billing), Nexudus (workspace management), Freshservice (ITSM / service desk).
  • Ensure reliable, scalable integrations across all platforms.
• Innovation & AI
  • Champion automation and AI‑driven solutions to streamline workflows and elevate the user experience.
  • Explore and implement emerging technologies to enhance sales performance and customer engagement.
• Stakeholder engagement
  • Build strong, trusted relationships with Sales and Commercial leadership.
  • Translate business needs into clear, scalable technical solutions.
  • Work cross‑functionally with Product, Marketing, Finance and IT to prioritise and deliver impact.
• Governance, performance & insight
  • Ensure strong data governance, platform security and compliance.
  • Monitor platform performance, adoption and ROI, providing insights to senior leadership.
  • Own technical and training documentation across the platform.
  • Manage relationships with external vendors and delivery partners.

Why Fora? This is a rare opportunity to own and shape a critical platform ecosystem at the heart of a fast‑growing, design‑led workspace business. You’ll work at the intersection of technology, commercial strategy and customer experience, with the autonomy to drive meaningful change and the visibility to see your impact across the organisation.

Requirements

We’re looking for someone who combines deep Salesforce expertise with strong leadership and commercial awareness—someone who can operate confidently across both technical delivery and business strategy.

Key experience

• Proven experience as a Salesforce Product Owner or similar role within a complex, multi‑system environment.
• Strong knowledge of Salesforce Sales Cloud, Pardot, CPQ and DocuSign.
• Experience integrating Salesforce with ERP systems (ideally SAP), workspace platforms (e.g. Nexudus) and ITSM tools (e.g. Freshservice).
• Track record of leading cross‑functional teams and complex technical programmes.
• Strong stakeholder management skills, with the ability to translate business needs into delivery.
• Familiarity with automation tools, AI technologies and modern CRM innovation.
• Experience in real estate or a flexible workspace environment is advantageous.

Technical capability

• Expertise in Salesforce architecture, data modelling and declarative development.
• Strong hands‑on capability with Flow, with working knowledge of Apex, SOQL and Lightning components.
• Experience with Pardot campaign management and lead scoring.
• Strong understanding of CPQ configuration and pricing rules.
• Experience working with REST/SOAP APIs and system integrations.
• Ability to leverage Salesforce reporting and dashboards to drive actionable insight.
• Strong problem‑solving mindset, with excellent attention to detail.

Qualifications

• Degree in Computer Science, Business Information Systems or equivalent experience.
• Salesforce certifications (e.g. Administrator, Platform App Builder, Sales Cloud Consultant) highly desirable.
• Agile/Scrum experience or certification preferred.

Benefits

• Work Your Way
  • Core working hours with flexibility—because life doesn’t run 9‑5.
  • Two weeks ‘Work from Anywhere’—swap your desk for a beach, a mountain, or anywhere that inspires you.
• Time to Rest & Recharge
  • 28 days’ annual leave + bank holidays.
  • Your birthday off—celebrate you.
  • Buy additional annual leave to create even more time for what matters.
• Wellbeing & Security
  • 5% matched pension scheme—supporting your future.
  • Life assurance for peace of mind.
  • Discounted gym membership.
  • Health cash plan—supporting day‑to‑day medical expenses.
  • Mental wellbeing support—confidential in‑person or online therapy sessions.
• Smarter, Greener Commuting
  • Cycle to Work Scheme.
  • Season Ticket Loan to make your journey easier and more affordable.
• Perks That Make You Smile
  • 25% off at Fora cafés—your morning coffee just got better.
  • 2 volunteer days per year.