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- Tasks: Drive event and meeting room revenue while upselling add-ons to maximise bookings.
- Company: Join a dynamic team at The Office Group, known for its collaborative culture.
- Benefits: Earn up to £15,000 in commission, enjoy 28 days leave, and flexible work options.
- Why this job: Be the first point of contact for clients and make a real impact on their events.
- Qualifications: 2+ years in sales, excellent communication skills, and a team player attitude.
- Other info: Fast-paced environment with great career growth and support from a dedicated team.
The predicted salary is between 30000 - 42000 £ per year.
The role of the Reservations Executive is to drive event and meeting room revenue from external meeting room opportunities and internal and external events. The individual will be accountable for maintaining high conversion rates from enquiry to booking and upselling add-ons to maximise each opportunity. They will be responsible for managing a daily pipeline of inquiries and existing bookings, processing payments, and liaising with the client until the day of the booking. They must have excellent communication skills to ensure all relevant details are obtained from the client and passed to the operational team ahead of all confirmed bookings. The Reservations Executive will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. As an ambassador for The Office Group and the Fora brand, they will be expected to cross-sell all products and buildings within our portfolio. This role offers a commission structure of up to an additional £15,000 per annum, paid quarterly, of OTE earnings.
Key Responsibilities
- Be the first point of contact for external clients for Meeting Rooms and for events by telephone, email or leads from the website.
- Qualify clients through pre-call analysis to learn about their business and potential needs.
- Liaise with prospective clients and confidently qualify all leads, offering the best and most suitable solution for them.
- Upsell meeting room bookings to events when required to drive revenue.
- Convert enquiries to bookings through objection handling and detailed discussion around the portfolio.
- Upsell catering, tea/coffee and other add-ons.
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team towards group KPIs and targets.
- Manage and update leads and opportunities in Salesforce.
- Invoice clients and process payments.
- Ensure smooth handover to operational teams.
- Have expert knowledge of all buildings; their event spaces and meeting rooms and USPs.
- Be aware of company revenue targets and individual building targets.
- Support building teams to hit monthly targets, sell new buildings, promote offers or packages.
- Understand competition with proximity to our buildings.
- Support central sales team with general sales enquiries and sales line when required.
Requirements
- 2+ years experience working in a telephone-based sales role.
- MS Office, Word and Excel.
- Market knowledge desirable.
- CRM experience.
- Excellent written and verbal communication skills.
- Experience working in a fast-paced, target-driven environment.
- Hands-on team player with strong problem-solving ability and exceptional attention to detail.
- Possess a flexible and resilient attitude.
- Able to multi-task and work well under pressure.
Benefits
- Quarterly commission based on KPIs.
- 5 days in the office.
- 28 days annual leave.
- 2 weeks work from anywhere.
- Healthshield.
- 5% pension scheme.
- Life assurance.
- Cycle to work scheme.
- 25% discount at The Office Group cafés.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Non-profit organizations and primary and secondary education
Reservation Sales Executive employer: Fora
Contact Detail:
Fora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Sales Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, services, and what makes them tick. This way, you can tailor your conversation and show you're genuinely interested.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your experience aligns with the role of a Reservations Executive. Think about specific examples where you've upsold or handled objections successfully – these stories will make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Reservation Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Reservations Sales Executive. Highlight your experience in sales, especially in a telephone-based environment, and showcase any relevant achievements that demonstrate your ability to drive revenue and manage client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you can contribute to the team’s success in meeting KPIs and upselling services.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you've worked effectively as part of a team. Highlight how you’ve collaborated with others to achieve targets or overcome challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fora
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the meeting rooms and event spaces offered by the company. Familiarise yourself with their unique selling points (USPs) and be ready to discuss how you can effectively upsell these features to potential clients.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as handling objections or qualifying leads, to showcase your skills during the interview.
✨Demonstrate Your Sales Acumen
Prepare examples from your past experience where you've successfully converted inquiries into bookings or upsold additional services. Highlight your ability to meet KPIs and how you’ve contributed to team targets in previous roles to show you’re a strong fit for the sales-driven environment.
✨Show Your Team Spirit
This role requires working effectively as part of a sales team, so be ready to discuss how you collaborate with others. Share examples of how you’ve supported colleagues in achieving group goals and how you handle challenges in a team setting to demonstrate your hands-on approach.
