At a Glance
- Tasks: Welcome visitors, manage requests, and ensure a smooth experience in our vibrant workspace.
- Company: Join Fora, a pioneering company redefining workspaces with a focus on community and wellbeing.
- Benefits: 28 days' leave, birthday off, gym discounts, and mental well-being support.
- Other info: Dynamic role with varied tasks and excellent career growth opportunities.
- Why this job: Be the face of Fora and create memorable experiences for our diverse members.
- Qualifications: 1 year in hospitality or customer service, great communication skills, and attention to detail.
The predicted salary is between 24000 - 30000 £ per year.
About Fora
At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces—you’re shaping the future of work.
About the Role
We need engaging individuals to join our operations team as Member Experience Hosts to provide exceptional experiences for our members and their visitors across our London locations.
Key Responsibilities
- Welcome all visitors warmly by greeting them in person or on the phone, answering or referring enquiries.
- Create a culture to energise and empower people to create their best work.
- Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements, ensuring services are appropriately charged.
- Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements and refreshing rooms.
- Conduct regular building walks to ensure all front and back of house areas are maintained at the highest level, checking for cleanliness, general visual standards, maintenance and health & safety issues.
- Ensure all communal spaces and Meeting Rooms are set up and are visually and operationally in working order.
- Raise and manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated.
Requirements
- This role is for you if
- You enjoy engaging with new people from all walks of life and being the first face of Fora. You get a kick out of making new connections and helping other people.
- Helping others gives you a huge sense of accomplishment—from planning and delivering events to surprising our members and being responsible for the smooth running of our buildings.
- You’re a great team player and know just the right things to say to foster harmony and build bridges with people inside and outside of the business.
- You will love to problem‑solve. You’re a thinker, a do‑er and aren’t afraid to get creative with solutions for clients’ needs.
- You’re not looking for an ordinary 9‑to‑5 desk job.
Every day holds something different in store—setting up a meeting room for 70 people and preparing catering, or conducting fire alarm tests or solving IT issues.
- We’d love to hear from you if you’ve got
- A minimum of 1 year of experience in retail/hospitality or customer service.
- Outstanding communication and interpersonal skills.
- Attention to detail and ownership in delivering work to exceptional standards.
- Comfortable knowledge of MS Office tools—particularly Word and Excel.
- A brilliant self‑starter, natural ability to work independently as well as part of a team.
Benefits
At Fora we energise and empower people to create their best work. We support you every day and offer a range of benefits.
- Work Pattern
- On‑site
- Monday to Friday
- Time to Rest & Recharge
- 28 days' annual leave + bank holidays
- Your birthday off—celebrate you.
- Buy additional annual leave to create even more time for what matters.
- Well‑being & Security
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Access to our gyms and selected wellness classes with Restore at Fora
- Health cash plan
- Mental well‑being support—confidential in‑person or online therapy sessions.
- Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan
Perks That Make You Smile
- 25% off at Fora cafés
- 2 volunteer days per year
- Monthly Deliveroo Lunch
- Elevated Style Allowance
- Generous Employee Referral Scheme
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