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- Tasks: Lead a passionate team to create exceptional member experiences in vibrant workspaces.
- Company: Join Fora, a forward-thinking workspace brand redefining how people work.
- Benefits: Enjoy 28 days holiday, uniform allowance, and health benefits.
- Why this job: Make a real impact in a dynamic, people-first environment that celebrates creativity.
- Qualifications: Experience in hospitality or retail with strong communication and organisational skills.
- Other info: Career development opportunities and a supportive team culture await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This is your chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
The Company
At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status‑quo challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re‑energising wellness experience, Fora takes the grind out of daily work‑life, so members can focus on what’s important – working productively, healthily and happily. Since opening our first location in London on City Road over 20 years ago, we now operate more than 60 distinctive workspaces across London, the UK and Germany, covering 3.2 million sq ft of real estate, and welcoming nearly 30,000 members; we boast market‑leading retention rates and cater to teams from established brands such as Ocado, The British Fashion Council, and Pangaia. We are part of The Office Group, backed by Blackstone and Brockton Capital, and we have ambitious plans to expand and pioneer change through conscious design and construction.
What You’ll Do
- Lead & Empower: Coach and develop a high‑performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver seamless front‑of‑house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward‑thinking, design‑led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people‑first environment where creativity and collaboration are celebrated.
Requirements
- Experience in the hospitality, retail or co‑working industry.
- Experience in supervising/leading in a customer‑facing environment.
- Highly refined verbal and writing communication skills.
- Good organisation skills and dedication to completing projects in a timely manner.
- Detail oriented and comfortable working in a fast‑paced environment.
- Individual with delivering exceptional customer service.
- Very well organised & excellent timekeeping.
- Professional integrity and trustworthy.
Benefits
- Monday to Friday – 37.5 hours per week.
- Uniform Allowance.
- Learning and Development.
- 28 days holiday plus your birthday off!
- Once a month, you will be able to order lunch from Deliveroo.
- Holiday Buying Scheme.
- Health Shield enables you to claim money back for your everyday expenses.
- Self Space provides access to up to six counselling online or in‑person sessions to use throughout the year.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industries Non‑Profit Organizations and Primary and Secondary Education
Member Experience Manager employer: Fora
Contact Detail:
Fora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Fora members on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for member experience! When you get the chance to chat with potential employers, share your ideas on how to enhance member experiences. This will demonstrate your commitment to the role and make you stand out.
✨Tip Number 3
Prepare for interviews by researching Fora's values and culture. Think about how your experience aligns with their mission of creating exceptional workspaces. Tailor your responses to show you're not just a fit, but the perfect fit!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fora community. Let's make it happen!
We think you need these skills to ace Member Experience Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating exceptional experiences and leading a team. Share your personal connection to the values we uphold at Fora.
Tailor Your CV: Make sure your CV is tailored specifically for the Member Experience Manager role. Highlight your experience in hospitality or customer-facing environments, and don’t forget to mention any leadership roles you've had. We love seeing how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Fora. Use it to elaborate on your relevant skills and experiences, and explain how you can contribute to our vibrant community. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Fora
✨Know the Company Inside Out
Before your interview, dive deep into Fora's mission and values. Understand their approach to enhancing work experiences and how they cater to their members. This knowledge will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Member Experience Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you fostered a positive culture and drove performance, as this will resonate well with the interviewers.
✨Demonstrate Exceptional Customer Service
Fora places a high value on member experience. Be ready to discuss specific instances where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your commitment to delivering exceptional service.
✨Bring Ideas to the Table
Fora is looking for innovators who can enhance member experiences. Think about creative ideas or initiatives you've implemented in previous roles that improved customer satisfaction or team engagement. Sharing these insights will show that you're proactive and ready to contribute to their vibrant community.