Member Experience Manager

Overview

Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. Lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.

The Company

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

What You’ll Do

• Lead & Empower : Coach and develop a high-performing team, fostering a culture of excellence and positivity.
• Create Impact : Deliver a seamless front-of-house experience for our members and ensure every member feels valued and inspired.
• Drive Standards : Maintain impeccable building standards and ensure health, safety, and compliance.
• Collaborate & Grow : Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
• Innovate & Elevate : Bring energy and ideas to enhance member experiences and team engagement.

Why You’ll Love It Here

• Be part of a forward-thinking, design-led workspace brand redefining how people work.
• Enjoy career development opportunities, training, and support to help you thrive.
• Work in a dynamic, people-first environment where creativity and collaboration are celebrated.

Requirements

This role is for you if you have:

• Experience in the hospitality, retail or co-working industry
• Experience supervising/leading in a customer-facing environment
• Highly refined verbal and writing communication skills
• Good organisational skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced environment
• Individual with delivering exceptional customer service
• Very well organised & excellent timekeeping
• Professional integrity and trustworthy

If you’re a natural leader with a passion for hospitality and creating unforgettable experiences, we’d love to hear from you.

Benefits

• Monday to Friday – 37.5 hours per week
• Uniform Allowance
• Learning and Development
• 28 days holiday plus your birthday off
• Once a month, you will be able to order lunch from Deliveroo
• Holiday Buying Scheme
• Health Shield enables you to claim money back for everyday expenses
• Self Space provides access to up to six counselling sessions online or in person to use throughout the year

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