At a Glance
- Tasks: Coordinate payments for meeting rooms, ensuring smooth financial operations and client support.
- Company: Fora is redefining workspaces with design-led spaces that promote wellbeing and productivity.
- Benefits: Flexible working hours, 28 days leave, health cash plan, and discounts at Fora cafés.
- Other info: Collaborative culture with opportunities for personal growth and process improvement.
- Why this job: Join a dynamic team and make a real impact on client experiences and business performance.
- Qualifications: Experience in finance or client-facing roles, strong Excel skills, and a proactive attitude.
The predicted salary is between 60750 - 74250 £ per year.
At Fora, we're reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we're not just shaping workplaces— we're shaping the future of work.
At Fora, we create inspiring workspaces where people and businesses thrive.
Behind every great client experience is a team that ensures things run smoothly, and we're looking for a Meeting Rooms Payment Coordinator to play a critical role in protecting revenue, supporting our sales teams, and delivering a seamless payment experience for our clients.
About the company
At Fora, we're reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we're not just shaping workplaces— we're shaping the future of work.
At Fora, we create inspiring workspaces where people and businesses thrive.
Behind every great client experience is a team that ensures things run smoothly, and we're looking for a Meeting Rooms Payment Coordinator to play a critical role in protecting revenue, supporting our sales teams, and delivering a seamless payment experience for our clients.
The Role
As our Meeting Rooms Payment Coordinator, you'll be at the heart of our Meeting Room Sales operation, ensuring client payments are accurately allocated, accounts are reconciled, outstanding debt is proactively managed, and payment queries are resolved quickly and professionally.
You’ll collaborate closely with teams across Sales, Finance, Technology and Operations, helping to reduce aged debt, improve processes, and ensure our clients receive a seamless experience from booking through to payment.
This is an excellent opportunity for someone who enjoys working across multiple systems, building strong stakeholder relationships, and making a tangible impact on business performance.
- What You'll Be Doing
- Support Revenue & Debt Management
- Own and manage the Meeting Room debt report, prioritising aged, high-value and broker-related debt.
- Monitor overdue payments and proactively follow up with clients to ensure timely resolution.
- Investigate and reconcile client accounts, resolving payment discrepancies quickly and accurately.
- Escalate debt risks and payment issues where required.
- Partner with Sales & Finance
- Work closely with the Meeting Room Sales team to maintain accurate client accounts and reduce outstanding payment tasks.
- Support Finance with invoice queries, supplier forms, refund requests and payment allocations.
- Coordinate payment transfers where payments have been allocated to the incorrect entity or invoice.
- Assist with office credit allocation and payment-related reporting.
- Payment Processing & Reconciliation
- Use systems including
Stripe, HSBC, SAP, Salesforce and Nexudus to locate payments and reconcile accounts.
- Track failed payments, pending invoices and payment dashboards to ensure records remain accurate.
- Process refund requests efficiently and provide supporting information for approval.
- Ensure payments are correctly allocated and invoices accurately marked as paid.
- Deliver Exceptional Client Support
- Communicate confidently and professionally with clients regarding outstanding payments and account queries.
- Support clients with payment links, payment options and account reconciliations.
- Build positive relationships while balancing commercial and customer priorities.
- Drive Continuous Improvement
- Create practical process documentation and how-to guides.
- Identify opportunities to improve payment workflows and reduce manual effort.
- Raise and track system or process issues with Technology and CRM teams.
Why Fora?
At Fora, we're redefining the workspace experience through beautifully designed spaces, exceptional service and a people‑first culture.
You’ll join a collaborative team where your contribution is valued, your ideas are welcomed, and you’ll have the opportunity to make a real impact on the way we operate and support our clients.
Requirements
What We're Looking For
Experience
- Experience in credit control, payment processing, reconciliation, finance administration or accounts support .
- Experience within a client‑facing, hospitality, workspace, commercial or sales environment would be advantageous.
- Proven ability to manage debt, investigate payment queries and reconcile accounts.
- Comfortable working with multiple stakeholders across Finance, Sales, Technology and Operations.
- Technical Skills
- Strong Excel and Microsoft Office skills.
- Confident using multiple business systems simultaneously.
- Experience with
Salesforce, SAP, Nexudus, Stripe or similar platforms would be beneficial.
- Strong attention to detail and accuracy when handling financial information.
- Able to analyse debt reports, invoices, payment histories and account statements.
- Personal Attributes
- Calm, professional and confident when handling sensitive payment conversations.
- Highly organised with excellent prioritisation skills.
- Collaborative and supportive team player.
- Accountable, proactive and solution-focused.
- Resilient and adaptable in a fast‑moving environment.
- Passionate about identifying improvements and making processes more efficient
Benefits
At Fora, we believe work should enhance your life—not compete with it.
That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.
- Work Your Way
- Core working hours with flexibility‑ because life doesn't run 9-5
- Two weeks ‘Work from Anywhere' - swap your desk for a beach, a mountain... anywhere that inspires you
- Time to Rest & Recharge
- 28 days' annual leave + bank holidays
- Your birthday off - celebrate you
- Buy additional annual leave to create even more time for what matters
- Wellbeing & Security
- 5% matched pension scheme - supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day to day medical expenses
- Mental wellbeing support - confidential in‑person or online therapy sessions
- Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile
- 25% off at Fora cafés - your morning coffee just got better
- 2 x volunteer days / year
- #J-18808-Ljbffr
Meeting Room Payment Coordinator FTC 12 months employer: Fora
Fora is an exceptional employer that prioritises a vibrant work culture and employee well-being in the heart of Greater London. With a strong focus on hospitality and service excellence, team members enjoy comprehensive benefits, including generous annual leave and a matched pension scheme, alongside unique opportunities for personal and professional growth within beautifully designed workspaces. Join us to be part of a dynamic team that values creativity, collaboration, and a seamless member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting Room Payment Coordinator FTC 12 months
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Meeting Room Payment Coordinator FTC 12 months
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Fora
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Fora. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
