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- Tasks: Drive event revenue, manage bookings, and upsell services to clients.
- Company: Join a dynamic team at The Office Group, known for its innovative workspace solutions.
- Benefits: Earn up to Ā£15,000 in commission, enjoy 28 days leave, and flexible work options.
- Why this job: Be the face of our brand and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in sales, excellent communication skills, and a team player attitude.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 Ā£ per year.
The role of the Reservations Executive is to drive event and meeting room revenue from external meeting room opportunities and internal and external events. The individual will be accountable for maintaining high conversion rates from enquiry to booking and upselling add-ons to maximise each opportunity. They will be responsible for managing a daily pipeline of inquiries and existing bookings, processing payments, and liaising with the client until the day of the booking.
They must have excellent communication skills to ensure all relevant details are obtained from the client and passed to the operational team ahead of all confirmed bookings. The Reservations Executive will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. As an ambassador for The Office Group and the Fora brand, they will be expected to crossāsell all products and buildings within our portfolio. This role offers a commission structure of up to an additional Ā£15,000 per annum, paid quarterly, of OTE earnings.
Key Responsibilities- Be the first point of contact for external clients for Meeting Rooms and for events by telephone, email or leads from the website.
- Qualify clients through preācall analysis to learn about their business and potential needs.
- Liaise with prospective clients and confidently qualify all leads, offering the best and most suitable solution for them.
- Upsell meeting room bookings to events when required to drive revenue.
- Convert enquiries to bookings through objection handling and detailed discussion around the portfolio.
- Upsell catering, tea/coffee and other addāons.
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team towards group KPIs and targets.
- Manage and update leads and opportunities in Salesforce.
- Invoice clients and process payments.
- Ensure smooth handover to operational teams.
- Have expert knowledge of all buildings; their event spaces and meeting rooms and USPs.
- Be aware of company revenue targets and individual building targets.
- Support building teams to hit monthly targets, sell new buildings, promote offers or packages.
- Understand competition with proximity to our buildings.
- Support central sales team with general sales enquiries and sales line when required.
- 2+ years experience working in a telephoneābased sales role.
- MS Office, Word and Excel.
- Market knowledge desirable.
- CRM experience.
- Excellent written and verbal communication skills.
- Experience working in a fastāpaced, targetādriven environment.
- Handsāon team player with strong problemāsolving ability and exceptional attention to detail.
- Possess a flexible and resilient attitude.
- Able to multiātask and work well under pressure.
- Quarterly commission based on KPIs.
- 5 days in the office.
- 28 days annual leave.
- 2 weeks work from anywhere.
- Healthshield.
- 5% pension scheme.
- Life assurance.
- Cycle to work scheme.
- 25% discount at The Office Group cafƩs.
Seniority Level: Entry level
Employment Type: Fullātime
Job Function: Nonāprofit organizations and primary and secondary education.
Reservation Sales Executive in London employer: Fora
Contact Detail:
Fora Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Reservation Sales Executive in London
āØTip Number 1
Get to know the company inside out! Research The Office Group and Fora brand, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion, making you stand out from the crowd.
āØTip Number 2
Practice your pitch! Before any calls or interviews, rehearse how youād introduce yourself and your experience. Focus on how your skills align with the role of a Reservations Executive, especially in upselling and managing client relationships.
āØTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
āØTip Number 4
Donāt forget to follow up! After any interaction, whether itās a call or an interview, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservation Sales Executive in London
Some tips for your application š«”
Show Off Your Communication Skills: Since the role is all about liaising with clients, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and engage with potential clients.
Tailor Your Application: Donāt just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Reservations Executive role. Mention your experience in sales and how it aligns with driving revenue and upselling opportunities.
Highlight Your Team Spirit: We love team players! Make sure to mention any experiences where youāve worked collaboratively in a sales environment. Show us how you can contribute to our group KPIs and support your colleagues in achieving targets.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itās super easy and ensures your application gets to the right people quickly. Plus, we canāt wait to see what you bring to the table!
How to prepare for a job interview at Fora
āØKnow Your Product Inside Out
Before the interview, make sure you have a solid understanding of the companyās offerings, especially their meeting rooms and event spaces. Familiarise yourself with their unique selling points (USPs) so you can confidently discuss how these can meet potential clients' needs.
āØPractice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter, such as handling objections or upselling add-ons, to showcase your ability to engage effectively with clients.
āØDemonstrate Your Sales Acumen
Prepare examples from your past experience where you successfully converted inquiries into bookings or exceeded sales targets. Highlight your problem-solving skills and how youāve managed multiple leads simultaneously, as this will show you can thrive in a fast-paced environment.
āØShow Team Spirit
This role requires working closely with a sales team, so be ready to discuss how you collaborate with others. Share instances where youāve contributed to team goals or supported colleagues, as this will demonstrate that youāre a hands-on team player who values collective success.
