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For Companies At a Glance
- Tasks: Lead a passionate team to create exceptional member experiences in vibrant workspaces.
- Company: Fora, a forward-thinking workspace brand redefining how people work.
- Benefits: Monday to Friday hours, 28 days holiday, uniform allowance, and learning opportunities.
- Why this job: Join a dynamic environment where creativity and collaboration are celebrated.
- Qualifications: Experience in hospitality or retail, with strong communication and organisational skills.
- Other info: Be part of an innovative team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This is your chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
The Company
At Fora, we are fuelled by a desire to enhance the way people work. We are here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important - working productively, healthily and happily. Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates. As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details.
What You’ll Do
- Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward-thinking, design-led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people-first environment where creativity and collaboration are celebrated.
Requirements
- Experience in the hospitality, retail or co-working industry is essential.
- Experience in supervising/leading in customer facing environment.
- Highly refined verbal and writing communication skills.
- Good organisation skills and dedication to completing projects in a timely manner.
- Detail oriented and comfortable working in a fast-paced environment.
- Individual with delivering exceptional customer service.
- Very well organised & excellent timekeeping.
- Professional integrity and trustworthy.
If you’re a natural leader with a passion for hospitality, and creating unforgettable experiences, we’d love to hear from you.
Benefits
At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits:
- Monday to Friday hours per week.
- Uniform Allowance.
- Learning and Development.
- 28 days holiday plus your birthday off.
- Once a month, you will be able to order lunch from Deliveroo.
- Health Shield.
Member Experience Manager in London employer: Fora
Contact Detail:
Fora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that dream role at Fora.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality and member experience shine through. Be genuine, share your ideas, and demonstrate how you can elevate the Fora experience.
✨Tip Number 3
Prepare for those interviews! Research Fora’s values and culture, and think about how your experience aligns with their mission. Bring examples of how you've created exceptional experiences in the past – they’ll love hearing your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fora family. Let’s make it happen!
We think you need these skills to ace Member Experience Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional member experiences and how you can contribute to our vibrant community.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Member Experience Manager role. Highlight your background in hospitality or customer service, and don’t forget to mention any leadership experience!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-organised applications that are easy to read. Use bullet points if it helps convey your message better, and make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Fora family!
How to prepare for a job interview at Fora
✨Know the Company Inside Out
Before your interview, dive deep into Fora's mission and values. Understand their approach to enhancing work experiences and how they empower their members. This knowledge will help you connect your own experiences to what Fora stands for.
✨Showcase Your Leadership Skills
As a Member Experience Manager, you'll be leading a team. Prepare examples of how you've successfully coached and developed others in previous roles. Highlight specific instances where your leadership made a positive impact on team performance or member satisfaction.
✨Demonstrate Exceptional Customer Service
Fora prides itself on delivering outstanding member experiences. Be ready to discuss times when you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Bring Ideas to the Table
Fora is looking for innovators who can elevate member experiences. Think about creative ideas you've implemented in past roles that improved customer engagement or team dynamics. Share these during your interview to show you're proactive and forward-thinking.
