At a Glance
- Tasks: Lead and inspire teams across two vibrant workspaces while enhancing member experiences.
- Company: Dynamic co-working space provider focused on exceptional workplace culture.
- Benefits: 28 days annual leave, birthday off, gym discounts, and mental well-being support.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Shape the future of work environments and drive commercial success in a fast-paced setting.
- Qualifications: Experience in people management within hospitality or retail, with strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
We're now looking for an experienced General Manager to lead across two of our Workspaces, setting the standard for workplace experience, team leadership, and commercial performance.
Location: London / UK
Department: Operations
The Role
As a General Manager, you'll take full ownership of your buildings, leading teams to deliver an exceptional member experience while driving strong commercial outcomes. You'll balance day-to-day operational excellence with longer-term strategy, working closely with multiple stakeholders across the business. This is a highly visible, people-led role where you'll lead from the front, role-model Fora behaviours, and create environments where teams and members can thrive.
What You'll Be Doing
- Leading, motivating, and developing high-performing teams across two sites
- Owning the end-to-end member journey and setting the standard for service and experience
- Managing recruitment, onboarding, performance, probations, and team development
- Driving a strong culture of accountability, collaboration, and growth
- Taking full responsibility for site P&Ls, budgets, and EBITDA performance
- Working closely with Sales and Marketing to support viewings, retention, and commercial success
- Partnering with Facilities and Health & Safety teams to ensure safe, well-maintained buildings
- Managing complex stakeholder relationships and delivering results in a fast-paced environment
Requirements
- Extensive experience as a people manager in the hospitality, retail or co-working industry
- Demonstrated success managing people, performance, and culture across complex environments
- Financial awareness, cost-effective building management, managing budgets
- Highly refined verbal and written communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Proactive, detail-oriented and comfortable working in a fast-paced environment
- Individual with exceptional customer service skills and passionate about delivering exceptional experiences
- Professional integrity, trustworthy
Benefits
Work Pattern: On-site, Monday to Friday
Time to Rest & Recharge: 28 days annual leave + bank holidays, Your birthday off - celebrate you, Buy additional annual leave to create even more time for what matters
Well-being & Security: 5% matched pension scheme - supporting your future, Life assurance for peace of mind, Discounted gym membership to keep you feeling your best, Access to our gyms and selected wellness classes with Restore at Fora, Health cash plan - supporting day-to-day medical expenses, Mental Well-being support - confidential in-person or online therapy sessions
Smarter, Greener Commuting: Cycle to Work Scheme, Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile: 25% off at Fora cafés - your morning coffee just got better, 2 x volunteer days / year, Monthly Deliveroo Lunch — A simple perk to make your month feel brighter, Style Allowance — Empowering You to Look the Part, Your Way, Generous Employee Referral Scheme
General Manager - Multi‑Site - 12 month Fixed Term Contract in London employer: Fora
Fora is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of London. With a strong focus on team leadership and member experience, employees benefit from extensive professional development opportunities, a generous leave policy, and unique perks such as discounted gym memberships and volunteer days. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Multi‑Site - 12 month Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Make sure you can demonstrate how your experience aligns with their mission, especially in leading teams and delivering exceptional member experiences.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and driven commercial success in previous roles. This will help you stand out as a candidate who can take ownership of multiple sites.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager - Multi‑Site - 12 month Fixed Term Contract in London
Some tips for your application 🫡
Show Your Leadership Skills:As a General Manager, we want to see how you lead and motivate teams. Share specific examples of your past experiences where you've successfully managed people and driven performance. This is your chance to shine!
Highlight Your Financial Acumen:Since you'll be responsible for P&Ls and budgets, make sure to showcase your financial awareness. Talk about how you've managed budgets in the past and any successful outcomes you've achieved through cost-effective management.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match our job description. Use the same language and focus on the skills and experiences that align with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Fora
✨Know Your Numbers
As a General Manager, you'll be responsible for site P&Ls and budgets. Brush up on your financial knowledge before the interview. Be ready to discuss how you've managed budgets in the past and any strategies you've implemented to improve EBITDA performance.
✨Showcase Your Leadership Style
This role is all about leading high-performing teams. Prepare examples of how you've motivated and developed teams in previous roles. Think about specific challenges you've faced and how you turned them into opportunities for growth and collaboration.
✨Understand the Member Journey
You'll own the end-to-end member experience, so it's crucial to understand what that entails. Research the company’s approach to customer service and be prepared to share your ideas on enhancing member experiences based on your past successes.
✨Stakeholder Management Skills
Managing complex stakeholder relationships is key in this role. Think of examples where you've successfully navigated challenging relationships or collaborated with different departments to achieve a common goal. Highlight your communication skills and how they’ve helped you in these situations.
