At a Glance
- Tasks: Lead and inspire teams across two sites to deliver exceptional member experiences.
- Company: Dynamic co-working space provider focused on people and performance.
- Benefits: 28 days annual leave, birthday off, gym discounts, and mental well-being support.
- Other info: Join a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hospitality or retail management with strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
We're now looking for an experienced General Manager to lead across two of our Workspaces, setting the standard for workplace experience, team leadership, and commercial performance.
Location: London / UK
Department: Operations
The Role
As a General Manager, you'll take full ownership of your buildings, leading teams to deliver an exceptional member experience while driving strong commercial outcomes. You'll balance day‐to‐day operational excellence with longer‐term strategy, working closely with multiple stakeholders across the business. This is a highly visible, people‐led role where you'll lead from the front, role‐model Fora behaviours, and create environments where teams and members can thrive.
What You'll Be Doing
- Leading, motivating, and developing high‐performing teams across two sites
- Owning the end‐to‐end member journey and setting the standard for service and experience
- Managing recruitment, onboarding, performance, probations, and team development
- Driving a strong culture of accountability, collaboration, and growth
- Taking full responsibility for site P&Ls, budgets, and EBITDA performance
- Working closely with Sales and Marketing to support viewings, retention, and commercial success
- Partnering with Facilities and Health & Safety teams to ensure safe, well‐maintained buildings
- Managing complex stakeholder relationships and delivering results in a fast‐paced environment
Requirements
- Extensive experience as a people manager in the hospitality, retail or co‐working industry
- Demonstrated success managing people, performance, and culture across complex environments
- Financial awareness, cost‐effective building management, managing budgets
- Highly refined verbal and written communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Proactive, detail‐oriented and comfortable working in a fast‐paced environment
- Individual with exceptional customer service skills and passionate about delivering exceptional experiences
- Professional integrity, trustworthy
Benefits
Work Pattern
- On‐site
- Monday to Friday
Time to Rest & Recharge
- 28 days annual leave + bank holidays
- Your birthday off - celebrate you
- Buy additional annual leave to create even more time for what matters
Well‐being & Security
- 5% matched pension scheme - supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Access to our gyms and selected wellness classes with Restore at Fora
- Health cash plan - supporting day‐to‐day medical expenses
- Mental Well‐being support - confidential in‐person or online therapy sessions
Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile
- 25% off at Fora cafés - your morning coffee just got better
- 2 x volunteer days / year
- Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
- Style Allowance — Empowering You to Look the Part, Your Way
- Generous Employee Referral Scheme
General Manager - Multi‐Site - 12 month Fixed Term Contract in London employer: Fora
Fora is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of London. With a strong focus on team leadership and member experience, employees benefit from extensive development opportunities, a generous leave policy, and unique perks such as discounted gym memberships and volunteer days. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Multi‐Site - 12 month Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At StudySmarter, we believe that understanding the vibe of the workplace can help you tailor your responses and show how you align with their mission.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've motivated teams and driven performance in past roles. This will showcase your experience and fit for the General Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace General Manager - Multi‐Site - 12 month Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience and any relevant achievements in hospitality or co-working environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved member experiences in previous roles.
Showcase Your Communication Skills:Since this role requires refined verbal and written communication, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fora
✨Know Your Numbers
As a General Manager, you'll be responsible for site P&Ls and budgets. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven EBITDA performance or improved financial outcomes.
✨Showcase Your Leadership Style
This role is all about leading teams effectively. Prepare to share your leadership philosophy and provide examples of how you've motivated and developed high-performing teams. Think about times when you’ve turned around underperforming teams or fostered a strong culture of accountability.
✨Master Stakeholder Management
You'll need to manage complex relationships across various departments. Be ready to discuss your experience in collaborating with Sales, Marketing, and Facilities teams. Highlight any successful projects where you’ve navigated stakeholder interests to achieve commercial success.
✨Emphasise Customer Experience
Exceptional member experience is key in this role. Prepare to talk about how you've owned the end-to-end customer journey in previous positions. Share specific strategies you've implemented to enhance service standards and ensure customer satisfaction.
