Member Experience Host - Leeds

At Fora, we are fuelled by a desire to enhance the way people work. We are here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important - working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home. Fora is London’s leading provider of flexible offices. All our design-led spaces are open and supported by our dedicated front-of-house teams, five days per week.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Role

We are on the lookout for an engaging individual to join our team at our Leeds Building to provide exceptional experiences for our members and their visitors.

Key Responsibilities

• Welcome all visitors warmly by greeting them in person or on the phone answering or referring enquiries.
• Create a culture to energise and empower people to create their best work.
• Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements ensuring services are appropriately charged for.
• Assist Managers and colleagues with all operational and administrative tasks.
• Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements and refreshing rooms.
• Conduct regular building walks to ensure all front and back of house areas are maintained at the highest level, checking for cleanliness, general visual standards, maintenance and health & safety issues.
• Ensure all communal spaces and Meeting Rooms are set up and are visually and operationally in working order.
• Raise and manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated.

Requirements

This role is for you if:

• You enjoy engaging with new people from all walks of life and being the first face of Fora. You get a kick out of making new connections and helping other people.
• Helping others gives you a huge sense of accomplishment - from planning and delivering events to surprising our members and being responsible for the smooth running of our buildings big and small day to day successes.
• You’re a great team player and know just the right things to say to foster harmony and build bridges with people inside and outside of the business. The success of Fora isn’t a one-person job - you’ll work together with a variety of other departments to keep our spaces running and buzzing.
• You will love to problem solve. You’re a thinker, a do-er and aren’t afraid to get creative with solutions for your clients’ needs.
• You’re not looking for an ordinary 9 to 5 desk job. Every day holds something different in store - One day you might be setting up a meeting room for 70 people and preparing catering, and the next might be conducting fire alarm tests or solving IT issues.
• A minimum of 1 year’s experience in retail/hospitality or customer service experience post.
• Outstanding communication and interpersonal skills.
• Attention to detail and take ownership in delivering work to exceptional standards.
• Comfortable knowledge of MS Office tools - particularly Word and Excel.
• A brilliant self-starter natural ability to work independently as well as part of a team.

Benefits

• Monday to Friday - 37.5 hours per week.
• Uniform Allowance.
• Learning and Development.
• 28 days holiday plus your birthday off.
• Once a month, you will be able to order lunch from Deliveroo.
• Holiday Buying Scheme.
• Health Shield enables you to claim money back for your everyday expenses.
• Self Space provides access to up to six counselling online or in person sessions to use throughout the year.