At a Glance
- Tasks: Lead and inspire teams across two sites to deliver exceptional member experiences.
- Company: Dynamic workspace provider focused on people and performance.
- Benefits: 28 days annual leave, birthday off, gym discounts, and mental well-being support.
- Other info: Enjoy perks like Deliveroo lunches and a style allowance to express yourself.
- Why this job: Shape workplace culture and drive commercial success in a fast-paced environment.
- Qualifications: Experience in hospitality or retail management with strong leadership skills.
The predicted salary is between 50000 - 60000 € per year.
We're now looking for an experienced General Manager to lead across two of our Workspaces, setting the standard for workplace experience, team leadership, and commercial performance.
Location: London / UK
Department: Operations
The Role
As a General Manager, you'll take full ownership of your buildings, leading teams to deliver an exceptional member experience while driving strong commercial outcomes. You'll balance day-to-day operational excellence with longer-term strategy, working closely with multiple stakeholders across the business. This is a highly visible, people-led role where you'll lead from the front, role-model Fora behaviours, and create environments where teams and members can thrive.
What You'll Be Doing
- Leading, motivating, and developing high-performing teams across two sites
- Owning the end-to-end member journey and setting the standard for service and experience
- Managing recruitment, onboarding, performance, probations, and team development
- Driving a strong culture of accountability, collaboration, and growth
- Taking full responsibility for site P&Ls, budgets, and EBITDA performance
- Working closely with Sales and Marketing to support viewings, retention, and commercial success
- Partnering with Facilities and Health & Safety teams to ensure safe, well-maintained buildings
- Managing complex stakeholder relationships and delivering results in a fast-paced environment
Requirements
- Extensive experience as a people manager in the hospitality, retail or co-working industry
- Demonstrated success managing people, performance, and culture across complex environments
- Financial awareness, cost-effective building management, managing budgets
- Highly refined verbal and written communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Proactive, detail-oriented and comfortable working in a fast-paced environment
- Individual with exceptional customer service skills and passionate about delivering exceptional experiences
- Professional integrity, trustworthy
Benefits
Work Pattern: On-site Monday to Friday
- Time to Rest & Recharge: 28 days annual leave + bank holidays, Your birthday off - celebrate you, Buy additional annual leave to create even more time for what matters
Well-being & Security
- 5% matched pension scheme - supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Access to our gyms and selected wellness classes with Restore at Fora Health cash plan - supporting day-to-day medical expenses
- Mental Well-being support - confidential in-person or online therapy sessions
Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile
- 25% off at Fora cafés - your morning coffee just got better
- 2 x volunteer days / year
- Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
- Style Allowance — Empowering You to Look the Part, Your Way
- Generous Employee Referral Scheme
General Manager - Multi‑Site - 12 month Fixed Term Contract employer: Fora
As a General Manager at our London Workspaces, you'll be part of a dynamic and supportive environment that prioritises exceptional member experiences and team development. We offer a range of benefits including 28 days annual leave, a matched pension scheme, and mental well-being support, all designed to ensure you thrive both personally and professionally. Join us to lead high-performing teams in a culture that values accountability, collaboration, and growth, while enjoying perks like discounted gym memberships and volunteer days.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Multi‑Site - 12 month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Make sure you can demonstrate how your experience aligns with their mission, especially in leading teams and delivering exceptional member experiences.
✨Tip Number 3
Practice your pitch! Be ready to talk about your past successes in managing people and performance. Highlight specific examples that showcase your ability to drive commercial outcomes and create a thriving environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace General Manager - Multi‑Site - 12 month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience, especially in hospitality or co-working environments, and don’t forget to showcase your financial management skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating exceptional member experiences and how you’ve successfully led teams in the past. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role requires refined verbal and written communication, make sure your application is clear and professional. Avoid jargon and keep your language straightforward to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fora
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L, budgets, and EBITDA performance. Be ready to discuss how you've managed these in previous roles and how you can apply that knowledge to drive commercial success.
✨Showcase Your Leadership Style
This role is all about leading high-performing teams. Prepare examples of how you've motivated and developed teams in the past. Think about specific challenges you've faced and how you turned them into opportunities for growth and collaboration.
✨Master the Member Experience
You'll be owning the end-to-end member journey, so come prepared with ideas on how to enhance the member experience. Share any innovative strategies you've implemented before and how they positively impacted customer satisfaction and retention.
✨Stakeholder Management Savvy
Managing complex stakeholder relationships is crucial. Think of examples where you've successfully navigated challenging dynamics or built strong partnerships. Highlight your communication skills and how they helped you achieve results in a fast-paced environment.
