Front of House Member Experience Host

At Fora, we're reimagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily. We grew from our first London workspace over 20 years ago to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands such as Ocado, The British Fashion Council, and Pangaia.

About the Role

We are looking for engaging members of the Member Experience Host team to provide exceptional experiences for our members and visitors across our London locations.

Key Responsibilities

• Welcome all visitors warmly by greeting them in person or on the phone, answering or referring enquiries.
• Create a culture to energise and empower people to create their best work.
• Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements ensuring services are appropriately charged for.
• Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements and refreshing rooms.
• Conduct regular building walks to ensure all front and back of house areas are maintained at the highest-level checking for cleanliness, general visual standards, maintenance and health & safety issues.
• Ensure all communal spaces and Meeting Rooms are set up and are visually and operationally in working order.
• Raise & manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated.

Salary: £28,860 plus 10% bonus.

Qualifications

• You enjoy engaging with new people from all walks of life and being the first face of Fora.
• You get a kick out of making new connections and helping other people.
• Helping others gives you a huge sense of accomplishment—from planning and delivering events to surprising our members and being responsible for the smooth running of our buildings big and small day to day successes.
• You're a great team player and know just the right things to say to foster harmony and build bridges with people inside and outside of the business.
• The success of Fora isn't a one-person job—you'll work together with a variety of other departments to keep our spaces running and buzzing.
• You will love to problem solve. You're a thinker, a do‑er and aren't afraid to get creative with solutions for your clients' needs.
• You're not looking for an ordinary 9 to 5 desk job. Every day holds something different in store—one day you might be setting up a meeting room for 70 people and preparing catering, and the next might be conducting fire alarm tests or solving IT issues.
• A minimum of 1 year's experience in retail/hospitality or customer service experience post.
• Outstanding communication and interpersonal skills.
• Attention to detail and take ownership in delivering work to exceptional standards.
• Comfortable knowledge of MS Office tools—particularly Word and Excel.
• A brilliant self‑starter natural ability to work independently as well as part of a team.

Benefits

• Work Pattern: On‑site Monday to Friday
• Time to Rest & Recharge: 28 days' annual leave + bank holidays, Your birthday off - celebrate you, Buy additional annual leave to create even more time for what matters
• Well‑being & Security: 5% matched pension scheme - supporting your future, Life assurance for peace of mind, Discounted gym membership to keep you feeling your best, Access to our gyms and selected wellness classes with Restore at Fora, Health cash plan - supporting day to day medical expenses, Mental well‑being support - confidential in‑person or online therapy sessions
• Smarter, Greener Commuting: Cycle to Work Scheme, Season Ticket Loan to make your journey easier and more affordable
• Perks That Make You Smile: 25% off at Fora cafés - your morning coffee just got better, 2 x volunteer days / year, Monthly Deliveroo Lunch — A simple perk to make your month feel brighter, Elevated Style Allowance — Empowering You to Look the Part, Your Way, Generous Employee Referral Scheme