At a Glance
- Tasks: Lead a dynamic Credit Control team and enhance financial processes across multiple sites.
- Company: Join Fora, a pioneering company redefining workspaces with a focus on community and wellbeing.
- Benefits: Enjoy flexible working hours, 28 days leave, and a range of wellbeing perks.
- Other info: Be part of a vibrant team with opportunities for growth and innovation.
- Why this job: Make a real impact in finance while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in Credit Control and strong Excel skills are essential; leadership experience is a plus.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces— we’re shaping the future of work.
The Role
This role is 4 days in the office and 1 day WFA.
You’ll sit at the heart of our Finance team, leading Credit Control across a multi‑site portfolio while supporting the ongoing development of the function.
This is a hands‑on leadership role that combines operational oversight with reporting, stakeholder management, risk mitigation, and continuous improvement.
The role is about more than chasing debt—you’ll be
- Leading and developing a small Credit Control team
- Owning month‑end Credit Control activities and investor reporting
- Managing escalations, complex accounts, and collection risk
- Partnering with Finance, Sales, Operations, Billing, and Legal teams
- Identifying opportunities to improve processes, controls, and automation
- Cash & Collections Ownership
- Proactively manage overdue balances across the customer book
- Build strong customer relationships while ensuring cash is protected
- Handle escalations, payment plans, and complex accounts with confidence and sound judgement
- Support collection strategy, delinquency management, and risk mitigation across the portfolio
- Work closely with Legal on collection matters and compliance requirements
- Reporting & Insight
- Own and enhance weekly debt and collections reporting
- Prepare monthly debt packs and reporting for investors
- Translate trends (aged debt, DSO, delinquency) into clear, actionable insights
- Provide regular updates to Finance leadership on performance, risks, and opportunities
- Track team performance against agreed KPIs and objectives
- Process & Performance
- Manage the Credit Control cycle and escalation processes
- Oversee cash allocation and reconciliation (bank + receipts)
- Partner with Sales, Building Managers, Billing, and Finance teams to ensure smooth customer lifecycle management
- Drive improvements in process, efficiency, and automation
- Support wider finance transformation initiatives and adoption of new ways of working
- Risk & Governance
- Manage failed Direct Debits, deposit top‑ups, and account risk
- Issue suspensions, manage terminations, and support legal escalations where required
- Identify collection and operational risks and implement mitigation strategies
- Handle sensitive client situations with professionalism and commercial judgement
- Ensure compliance with policies, controls, and collection procedures
- Leadership & Team Development
- Line manage and mentor the Senior Credit Controller and wider Credit Control team
- Provide coaching, guidance, and performance management support
- Build team capability and encourage continuous improvement
- Foster accountability, collaboration, and high performance across the function
Why Join Fora?
- Be part of a fast‑evolving finance function with real opportunity to grow
- Move beyond traditional Credit Control into insight, automation, and transformation
- Work in a business where client relationships and commercial thinking matter
- Play a key role in protecting cash and enabling growth
What We're Looking For
- Proven experience in Credit Control / Accounts Receivable within a fast‑paced, high‑volume environment such as Retail, Hospitality, Real Estate, or Flexible Workspace
- Previous experience supervising, mentoring, or leading Credit Control team members
- Strong Excel, reporting, and debt analysis skills (experience with ERP systems and Power BI is a plus)
- A commercial mindset—able to balance customer relationships with cash recovery and risk management
- Experience working across multiple stakeholders and managing escalated or complex accounts
- Interest in process improvement, automation, and leveraging technology within Finance
- Experience in multi‑site or property/flexible workspace environments is beneficial
- How You'll Succeed
- Detail‑driven but commercially aware
- Highly organized and comfortable managing competing priorities
- Comfortable with difficult conversations and stakeholder management
- A confident people leader who enjoys coaching and developing others
- Proactive, self‑motivated, and able to hit the ground running
- Focused on continuous improvement and smarter ways of working
Benefits
- Work Your Way
- Core working hours with flexibility—because life doesn't run 9‑5
- Two weeks ‘Work from Anywhere'—swap your desk for a beach, a mountain… anywhere that inspires you
- Time to Rest & Recharge
- 28 days annual leave + bank holidays
- Your birthday off—celebrate you
- Buy additional annual leave to create even more time for what matters
- Wellbeing & Security
- 5% matched pension scheme—supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan—supporting day to day medical expenses
- Mental wellbeing support—confidential in‑person or online therapy sessions
- Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile
- 25% off at Fora cafés—your morning coffee just got better
- 2 volunteer days per year
- #J-18808-Ljbffr
Credit Control Supervisor FTC 12 months employer: Fora
Fora is an exceptional employer that prioritises a vibrant work culture and employee well-being in the heart of Greater London. With a strong focus on hospitality and service excellence, team members enjoy comprehensive benefits, including generous annual leave and a matched pension scheme, alongside unique opportunities for personal and professional growth within beautifully designed workspaces. Join us to be part of a dynamic team that values creativity, collaboration, and a seamless member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Supervisor FTC 12 months
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fora. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Control Supervisor FTC 12 months
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fora.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fora's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fora
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fora.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fora will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fora employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
