At a Glance
- Tasks: Lead a passionate team to create exceptional member experiences in vibrant workspaces.
- Company: Fora, a forward-thinking workspace brand redefining how people work.
- Benefits: Career development, 28 days holiday, and health support.
- Other info: Be part of an innovative team shaping the future of work.
- Why this job: Join a dynamic environment where creativity and collaboration are celebrated.
- Qualifications: Experience in hospitality or retail, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This is your chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
At Fora, we are fuelled by a desire to enhance the way people work. We are here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important - working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.
Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.
What You’ll Do
- Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward-thinking, design-led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people-first environment where creativity and collaboration are celebrated.
Requirements
This role is for you if you have:
- Experience in the hospitality, retail or co-working Industry
- Experience in supervising/leading in customer facing environment
- Highly refined verbal and writing communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Detail oriented and comfortable working in a fast-paced environment
- Individual with delivering exceptional customer service
- Very well organised & excellent timekeeping
- Professional integrity and trustworthy
If you’re a natural leader with a passion for hospitality, and creating unforgettable experiences, we’d love to hear from you.
Benefits
- Monday to Friday - 37.5 hours per week
- Uniform Allowance
- Learning and Development
- 28 days holiday plus your birthday off
- Once a month, you will be able to order lunch from Deliveroo
- Holiday Buying Scheme
- Health Shield enables you to claim money back for your everyday expenses
- Self Space provides access to up to six counselling online or in person sessions to use throughout the year
Assistant Workspace & Community Manager (15 month Fixed Term Contract) employer: Fora
At Fora, we pride ourselves on being a forward-thinking, design-led workspace provider that champions creativity and collaboration. Our vibrant work culture fosters personal and professional growth, offering extensive training and development opportunities, alongside a supportive team environment. With exceptional benefits like a holiday buying scheme and health support, we ensure our employees thrive while delivering outstanding experiences to our members in our dynamic London locations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Workspace & Community Manager (15 month Fixed Term Contract)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Fora's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating exceptional experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership flair! If you've led a team or project before, highlight how you empowered others and fostered a positive environment. This will resonate well with Fora's focus on coaching and developing high-performing teams.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team dynamics. This shows you're engaged and eager to contribute to Fora's mission of redefining workspaces.
We think you need these skills to ace Assistant Workspace & Community Manager (15 month Fixed Term Contract)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about creating exceptional experiences and being part of a vibrant community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality or customer service. We love seeing how your skills align with what we do at Fora, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for detail-oriented individuals, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fora
✨Know the Company Inside Out
Before your interview, dive deep into Fora's mission and values. Understand their approach to creating exceptional member experiences and how they empower their community. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As an Assistant Workspace & Community Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed others. Highlight how you foster a positive culture and drive excellence in customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about challenges you've faced in previous roles, especially in hospitality or customer-facing environments. Be ready to discuss how you maintained high standards and delivered exceptional service under pressure.
✨Bring Your Ideas to the Table
Fora values innovation and creativity, so don’t hesitate to share your ideas on enhancing member experiences. Think about what unique contributions you can bring to the role and how you can help elevate the workspace environment. This will show your enthusiasm and forward-thinking mindset.
