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For Companies At a Glance
- Tasks: Lead a team to create extraordinary member experiences and maintain high standards in our workspaces.
- Company: Fora, a pioneering company reimagining the future of work with inspiring spaces.
- Benefits: 28 days annual leave, birthday off, gym discounts, and mental well-being support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join us to empower others and shape a positive workplace culture every day.
- Qualifications: Experience in customer-facing roles and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Company
At Fora, we’re reimagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we’re not just shaping workplaces - we’re shaping the future of work.
About the Role
We are looking for a Senior Member Experience Host who will help shape a positive, energising culture - empowering fellow Member Experience Hosts to do their best work every day. You’ll act as a key support to our Workspace Managers and a vital link between them and the Member Experience Host team, while building strong, trusted relationships with our Members and regular visitors.
Key Responsibilities
- Lead by example, promoting a positive culture and exceptional member experience
- Build strong, professional relationships with Members and guests; act as a senior point of contact for queries and issues
- Support your Managers with ensuring a smooth daily building operations, maintaining high standards across all spaces
- Carry out regular checks to ensure cleanliness, presentation, maintenance and health & safety compliance
- Ensure communal areas, kitchens and meeting rooms are well set‑up, stocked and operational
- Help organise and host engaging member events that strengthen community
- Maintain exceptional personal presentation and professionalism
- Participate in team meetings and required training
This role is for you if:
- You’re passionate about creating extraordinary, people‑first experiences
- You naturally lead by example, setting the tone through your attitude, energy and standards
- You enjoy being a visible presence on the floor and take real pride in how a space feels and runs
- You build genuine relationships and make people feel welcomed, known and cared for
- You take ownership, stay calm under pressure and step in confidently when things don’t go as planned
- You believe culture isn’t just talked about — it’s lived, every day
We’d love to hear from you if you’ve got:
- Experience in assisting to lead a team within a service‑led, customer‑facing environment (hospitality, workspace, retail or similar)
- A warm, professional communication style and strong interpersonal skills
- Confidence handling member queries or challenges with empathy and discretion
- High standards when it comes to presentation, organisation and attention to detail
- A proactive mindset and the ability to juggle people, service and operations
- A genuine alignment with our values and a desire to help others do their best work
At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.
Work Pattern
- On-site Monday to Friday
Time to Rest & Recharge
- 28 days’ annual leave + bank holidays
- Your birthday off – celebrate you
- Buy additional annual leave to create even more time for what matters
Well‑being & Security
- 5% matched pension scheme – supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Access to our gyms and selected wellness classes with Restore at Fora
- Health cash plan - supporting day to day medical expenses
- Mental Well‑being support - confidential in‑person or online therapy sessions
Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile
- 25% off at Fora cafés – your morning coffee just got better
- 2 volunteer days / year
- Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
- Elevated Style Allowance — Empowering You to Look the Part, Your Way.
- Generous Employee Referral Scheme
Senior Member Experience Host - 12 month Fixed Term Contract employer: Fora Space Limited
Contact Detail:
Fora Space Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Member Experience Host - 12 month Fixed Term Contract
✨Tip Number 1
Get to know the company culture before your interview. Check out Fora's social media and website to see how they engage with their members and what events they host. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your people skills! As a Senior Member Experience Host, you'll need to build strong relationships. Role-play common scenarios with friends or family to boost your confidence in handling member queries and creating that warm atmosphere.
✨Tip Number 3
Show off your leadership style! Think of examples where you've led by example in previous roles. Be ready to share how you’ve empowered others and maintained high standards, as this is key for the role at Fora.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fora community and contributing to their mission.
We think you need these skills to ace Senior Member Experience Host - 12 month Fixed Term Contract
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating extraordinary experiences shine through in your application. We want to see how you embody a people-first approach and how you can contribute to our vibrant culture.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in service-led environments. We love seeing how your background aligns with our values and the role of Senior Member Experience Host.
Be Professional Yet Personable: Strike a balance between professionalism and warmth in your written communication. We appreciate a friendly tone that reflects your interpersonal skills and ability to build genuine relationships.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Fora Space Limited
✨Know the Company Inside Out
Before your interview, dive deep into Fora's mission and values. Understand how they blend hospitality, community, and wellbeing in their workspaces. This knowledge will help you connect your experiences to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Senior Member Experience Host, building relationships is key. Prepare examples of how you've successfully engaged with customers or team members in previous roles. Highlight your warm communication style and how you handle challenges with empathy—this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Fora is looking for someone who can lead by example. Think of instances where you've taken initiative or supported your team in a service-led environment. Be ready to discuss how you promote a positive culture and empower others to excel in their roles.
✨Prepare for Scenario Questions
Expect questions about handling member queries or operational challenges. Practice responding to hypothetical situations that might arise in the role. Show that you can stay calm under pressure and take ownership of issues, which is crucial for maintaining high standards at Fora.