At a Glance
- Tasks: Welcome visitors, manage meeting rooms, and create a vibrant atmosphere for our members.
- Company: Fora is redefining workspaces with design-led spaces that promote community and wellbeing.
- Benefits: 28 days annual leave, birthday off, gym discounts, and mental well-being support.
- Other info: Enjoy a variety of tasks daily, from event planning to problem-solving in a collaborative setting.
- Why this job: Join a dynamic team and make meaningful connections every day in a unique work environment.
- Qualifications: 1 year experience in hospitality or customer service, great communication skills, and MS Office knowledge.
The predicted salary is between 24000 - 30000 £ per year.
The Company
At Fora, we’re reimagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we’re not just shaping workplaces - we’re shaping the future of work.
About the Role
We are on the lookout for engaging individuals to join our operations teams known as Member Experience Hosts to provide exceptional experiences for our members and their visitors across our London Locations.
Key Responsibilities
- Welcome all visitors warmly by greeting them in person or on the phone answering or referring enquiries.
- Create a culture to energise and empower people to create their best work.
- Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements ensuring services are appropriately charged for.
- Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements and refreshing rooms.
- Conduct regular building walks to ensure all front and back of house areas are maintained at the highest-level checking for cleanliness, general visual standards, maintenance and health & safety issues.
- Ensure all communal spaces and Meeting Rooms are set up and are visually and operationally in working order.
- Raise & manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated.
Requirements
This role is for you if you enjoy engaging with new people from all walks of life and being the first face of Fora. You get a kick out of making new connections and helping other people. Helping others gives you a huge sense of accomplishment – from planning and delivering events to surprising our members and being responsible for the smooth running of our buildings big and small day to day successes. You’re a great team player and know just the right things to say to foster harmony and build bridges with people inside and outside of the business. The success of Fora isn’t a one-person job – you’ll work together with a variety of other departments to keep our spaces running and buzzing. You will love to problem solve. You’re a thinker, a do-er and aren’t afraid to get creative with solutions for your clients needs. You’re not looking for an ordinary 9 to 5 desk job. Every day holds something different in store - One day you might be setting up a meeting room for 70 people and preparing catering, and the next might be conducting fire alarm tests or solving IT issues.
We’d love to hear from you if you’ve got:
- A minimum of 1 year’s experience in retail/hospitality or customer service experience post.
- Outstanding communication and interpersonal skills.
- Attention to detail and take ownership in delivering work to exceptional standards.
- Comfortable knowledge of MS Office tools – particularly Word and Excel.
- A brilliant self-starter natural ability to work independently as well as part of a team.
Benefits
At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.
- Work Pattern
On-site Monday to Friday - Time to Rest & Recharge
28 days’ annual leave + bank holidays
Your birthday off – celebrate you
Buy additional annual leave to create even more time for what matters - Well-being & Security
5% matched pension scheme – supporting your future
Life assurance for peace of mind
Discounted gym membership to keep you feeling your best
Access to our gyms and selected wellness classes with Restore at Fora
Health cash plan - supporting day to day medical expenses
Mental Well-being support - confidential in-person or online therapy sessions - Smarter, Greener Commuting
Cycle to Work Scheme
Season Ticket Loan to make your journey easier and more affordable - Perks That Make You Smile
25% off at Fora cafés – your morning coffee just got better
2 x volunteer days / year
Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
Elevated Style Allowance — Empowering You to Look the Part, Your Way.
Generous Employee Referral Scheme
Front of House Member Experience Host - Reading employer: Fora Space Limited
At Fora, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Reading. Our commitment to employee well-being is reflected in our generous benefits package, including 28 days of annual leave, mental well-being support, and opportunities for personal growth through engaging experiences. Join us to be part of a dynamic team that values creativity, collaboration, and the unique contributions of every individual, all while working in inspiring, design-led spaces that empower you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Member Experience Host - Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fora Space Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fora Space Limited
Don't be shy about reaching out to Fora Space Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Member Experience Host - Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fora Space Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fora Space Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
