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- Tasks: Lead a passionate team to create exceptional member experiences in vibrant workspaces.
- Company: Fora, a forward-thinking workspace brand redefining how people work.
- Benefits: 28 days holiday, uniform allowance, and health benefits including counselling sessions.
- Why this job: Join a dynamic environment where creativity and collaboration are celebrated.
- Qualifications: Experience in hospitality or retail, with strong communication and organisational skills.
- Other info: 6-month fixed term contract with career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. Lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
The Company
At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, forward-thinkers, the status-quo challengers, creators, and innovators. With signature hospitality, a like-minded community of members, and a re-energising wellness experience, Fora takes the grind out of daily work-life so members can focus on what’s important – working productively, healthily, and happily. Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK, and Germany, totalling 3.2 million sq ft of real estate. In the last two decades, we’ve welcomed nearly 30,000 members and boast market-leading retention rates. As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details.
What You’ll Do
- Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver a seamless front-of-house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward-thinking, design-led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people-first environment where creativity and collaboration are celebrated.
Please note this role is a 6-month Fixed Term Contract.
This role is for you if
- Experience in the hospitality, retail or co-working industry.
- Experience supervising/leading in a customer-facing environment.
- Highly refined verbal and written communication skills.
- Good organisational skills and dedication to completing projects in a timely manner.
- Detail-oriented and comfortable working in a fast-paced environment.
- Individual with a track record of delivering exceptional customer service.
- Very well organised with excellent time-keeping.
- Professional integrity and trustworthiness.
If you’re a natural leader with a passion for hospitality and creating unforgettable experiences, we’d love to hear from you.
Benefits
- Monday to Friday – 37.5 hours per week.
- Uniform allowance.
- Learning and Development.
- 28 days holiday plus your birthday off!
- Once a month, you will be able to order lunch from Deliveroo.
- Holiday Buying Scheme.
- Health Shield enables you to claim money back for your everyday expenses.
- Self Space provides access to up to six counselling online or in person sessions to use throughout the year.
Member Experience Manager - 6 month Fixed Term Contract employer: Fora Space Limited
Contact Detail:
Fora Space Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager - 6 month Fixed Term Contract
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Fora members on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, share your experiences and ideas about creating exceptional member experiences. Let them see your enthusiasm for making workspaces vibrant and welcoming.
✨Tip Number 3
Prepare for interviews by researching Fora’s values and culture. Think about how your skills align with their mission to enhance the way people work. Bring examples of how you've led teams or improved customer experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fora community. Let’s make it happen!
We think you need these skills to ace Member Experience Manager - 6 month Fixed Term Contract
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see how much you care about creating exceptional experiences and leading a team. Share specific examples of your passion for hospitality or customer service!
Tailor Your CV: Make sure your CV is tailored to the Member Experience Manager role. Highlight relevant experience in hospitality, retail, or co-working environments. We love seeing how your background aligns with our mission at Fora!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Be personal, be engaging, and don’t forget to mention how you can contribute to enhancing member experiences. We’re all about creativity and innovation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Fora family!
How to prepare for a job interview at Fora Space Limited
✨Know Your Stuff
Before the interview, dive deep into Fora's mission and values. Understand their approach to member experience and how they redefine workspaces. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching style and how you empower others. They want to see that you can foster a positive culture and drive performance.
✨Emphasise Customer Service Excellence
Be ready to discuss specific instances where you delivered exceptional customer service. Share how you handled challenges and ensured members felt valued. This is crucial for a role focused on enhancing member experiences.
✨Bring Ideas to the Table
Think about innovative ways to elevate member experiences and team engagement. Be prepared to share your ideas during the interview. Showing that you can contribute creatively will set you apart from other candidates.
