At a Glance
- Tasks: Deliver exceptional member experiences and support building operations in a vibrant workspace.
- Company: Fora is redefining the workplace with design-led spaces and a focus on community.
- Benefits: 28 days annual leave, gym discounts, mental well-being support, and more perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create memorable experiences for our diverse community.
- Qualifications: Experience in hospitality or customer-facing roles with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Location: London - Notting Hill
Full Time | 37.5 Hours Per Week
The Company
At Fora, we’re reimagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and well-being so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we’re not just shaping workplaces - we’re shaping the future of work.
The Role
We're looking for a Senior Member Experience Host to be the face of our building and play a key role in delivering an exceptional member experience every day. This is a hands-on role for someone who is naturally proactive, highly organised, and passionate about creating memorable experiences through outstanding service. This is not a people management role; however, you will act as a senior presence within the team, leading by example, supporting colleagues and helping to maintain exceptional service and operational standards.
What You'll Be Doing
- Delivering an exceptional member experience
- Building strong relationships with members and visitors.
- Managing member requests and creating a welcoming community.
- Handling queries and resolving issues with confidence and care.
Supporting building operations
- Maintaining high standards across the building.
- Ensuring communal spaces, meeting rooms and vacant offices are always presentation-ready.
- Supporting day-to-day operational and maintenance activities.
Driving community engagement
- Contributing to member satisfaction and retention.
- Promoting member benefits, partnerships and wellbeing initiatives.
Supporting sales activity
- Welcoming prospective members and assisting with tours and trials.
- Promoting the building, services and additional offerings with confidence.
Why Join Fora?
At Fora, you'll be part of a business that is redefining the workplace experience. We invest in our people, celebrate individuality, and create environments where both our members and teams can thrive. If you're passionate about people, hospitality, community, and delivering exceptional experiences, we'd love to hear from you.
Requirements
What We're Looking For
We're looking for someone with:
- Experience in hospitality, hotels, coworking, premium retail, events or other customer-facing environments.
- Experience working as a senior team member, shift lead or team support within a service-led environment.
- Confidence delegating day-to-day tasks and supporting colleagues to deliver high standards.
- Outstanding communication and relationship-building skills.
- A proactive, hands-on approach and strong attention to detail.
- Confidence managing multiple priorities in a fast-paced environment.
- A passion for service, community and creating memorable experiences.
You’ll thrive in this role if you are:
- A natural relationship builder
- Comfortable taking ownership and leading by example
- Confident supporting and guiding team members
- Proactive and solution-focused
- Organised and detail-oriented
- Passionate about delivering exceptional member experiences.
Benefits
At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.
- Work Pattern On-site Monday to Friday
- Time to Rest & Recharge: 28 days’ annual leave + bank holidays, Your birthday off – celebrate you, Buy additional annual leave to create even more time for what matters.
- Well-being & Security: 5% matched pension scheme – supporting your future, Life assurance for peace of mind, Discounted gym membership to keep you feeling your best, Access to our gyms and selected wellness classes with Restore at Fora, Health cash plan - supporting day to day medical expenses, Mental Well-being support - confidential in-person or online therapy sessions.
- Smarter, Greener Commuting: Cycle to Work Scheme, Season Ticket Loan to make your journey easier and more affordable.
- Perks That Make You Smile: 25% off at Fora cafés – your morning coffee just got better, 2 x volunteer days / year, Monthly Deliveroo Lunch — A simple perk to make your month feel brighter, Elevated Style Allowance — Empowering You to Look the Part, Your Way, Generous Employee Referral Scheme.
Senior Member Experience Host in London employer: Fora Space Limited
Fora Space Limited is an exceptional employer that prioritises a welcoming and collaborative work culture, making it an ideal place for those passionate about guest services. Located in the vibrant city of London, employees benefit from a dynamic environment that fosters personal growth and development, alongside opportunities to engage with diverse events and community initiatives. With a focus on teamwork and proactive problem-solving, Fora offers a rewarding experience for its Member Experience Hosts, ensuring every day is both meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Member Experience Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fora Space Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fora Space Limited
Don't be shy about reaching out to Fora Space Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Member Experience Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fora Space Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fora Space Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
