At a Glance
- Tasks: Manage complex collections and support debt reduction across a high-volume customer portfolio.
- Company: Join Fora, a pioneering company reimagining the future of work with inspiring spaces.
- Benefits: Flexible working hours, 28 days leave, health cash plan, and gym discounts.
- Other info: Be part of a supportive team focused on continuous improvement and personal growth.
- Why this job: Make a real impact in finance while embracing innovation and process improvement.
- Qualifications: Experience in credit control and strong stakeholder management skills required.
The predicted salary is between 27450 - 33550 £ per year.
Description
About the company
At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces—we’re shaping the future of work.
We're looking for a Senior Credit Controller who can take ownership of complex collections, support debt reduction across a high-volume customer portfolio, and build strong relationships with both clients and internal stakeholders.
As our finance function continues to evolve, this role goes beyond traditional credit control.
You'll play a key role in process improvement, automation initiatives, reporting, and stakeholder management, helping us drive efficiency while maintaining excellent customer outcomes.
The Role
This role is 4 days in the office and 1 day WFA.
You'll play a key role within our Credit Control team, supporting the Credit Control Supervisor while taking ownership of complex debt management activities across a multi-site customer portfolio.
This is a hands-on role that combines collections, cash allocation oversight, reporting, stakeholder engagement, and continuous improvement.
The role is about more than chasing debt. You'll be
- Managing complex collections and debt escalations across a high-volume customer portfolio
- Supporting cash allocation activities and ensuring accounts are accurately reconciled
- Building strong relationships with Operations, Finance, Billing, Treasury, and external clients
- Preparing key reporting and helping drive insight across the Credit Control function
- Championing automation and process improvement initiatives
- Mentoring junior team members and sharing best practice across the team
- Supporting wider finance transformation projects and new ways of working
Key Responsibilities
- Credit Control & Debt Management
- Proactively manage overdue accounts and drive debt recovery across your portfolio
- Work closely with the Credit Control Supervisor on escalated and complex cases
- Arrange and monitor payment plans while balancing customer relationships with cash recovery
- Act as a key point of contact for internal and external queries relating to outstanding debt
- Support collection activities while maintaining a strong commercial focus
- Cash Allocation & Reporting
- Oversee daily bank checks and support accurate cash allocation
- Investigate and resolve unallocated payments in partnership with Treasury
- Prepare and maintain monthly management agreement reports and credit balance reporting
- Support reporting, analysis, and performance tracking across the Credit Control function
- Ensure data accuracy and provide insight into emerging risks and trends
- Stakeholder Management
- Build strong relationships with colleagues across Operations, Finance, Billing, Treasury, and Sales
- Work collaboratively with teams across the business to resolve customer account issues
- Provide regular updates on debt performance, payment issues, and escalations
- Deliver a professional and customer-focused approach when handling sensitive situations
- Process Improvement & Transformation
- Support finance transformation initiatives and continuous improvement projects
- Identify opportunities to improve processes, controls, and efficiencies
- Champion automation across Credit Control activities, including dunning processes
- Maintain process documentation and help embed best practice across the team
- Work with stakeholders to improve data quality and reporting accuracy
- Team Support & Development
- Mentor and support junior Credit Controllers
- Share knowledge and help develop team capability
- Conduct regular knowledge sharing and provide support where required
- Provide cover and support for senior members of the team when needed
- Month-End & Ad Hoc Support
- Assist with month-end close activities
- Support business rates processes and wider finance activities
- Contribute to projects and ad hoc initiatives across the finance function as required
Why Join Fora?
- Be part of a finance team that's embracing automation, innovation, and transformation
- Move beyond traditional Credit Control into process improvement and business change
- Work closely with stakeholders across the business and make a visible impact
- Develop your leadership and mentoring skills while supporting team growth
- Join a fast-paced, evolving organisation where continuous improvement is encouraged
Requirements
What We're Looking For
- Previous Credit Control experience within a fast-paced, high-volume environment
- Experience dealing with complex collections, escalations, and customer accounts
- Strong stakeholder management and communication skills
- Good understanding of cash allocation, reconciliations, and reporting
- Strong Excel skills, with ERP experience advantageous
- Experience identifying and implementing process improvements
- A commercial mindset with the ability to balance customer relationships and risk management
- Experience within a multi-site business would be beneficial
- Exposure to finance transformation, automation, or continuous improvement initiatives would be advantageous
- How You'll Succeed
You'll be
- Commercially minded and solution focused
- Detail-oriented with strong organisational skills
- Comfortable managing competing priorities in a fast-paced environment
- Confident communicating with stakeholders at all levels
- Proactive and adaptable in the face of change
- Passionate about continuous improvement and smarter ways of working
- A supportive team player who enjoys mentoring and helping others develop
Benefits
At Fora, we believe work should enhance your life—not compete with it.
That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.
- 💼 Work Your Way
- Core working hours with flexibility – because life doesn’t run 9–5
- Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you
- 🌴 Time to Rest & Recharge
- 28 days’ annual leave + bank holidays
- Your birthday off – celebrate you
- Buy additional annual leave to create even more time for what matters
- 💪 Wellbeing & Security
- 5% matched pension scheme – supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day to day medical expenses
- Mental wellbeing support - confidential in-person or online therapy sessions
- 🚴 Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
- ☕ Perks That Make You Smile
- 25% off at Fora cafés – your morning coffee just got better
- 2 x volunteer days / year
Senior Credit Controller FTC 12 months in London employer: Fora Space Limited
Fora Space Limited is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead a dynamic team while enhancing member experiences in a beautifully designed workspace. Enjoy a supportive environment that values collaboration and innovation, making it a rewarding place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Controller FTC 12 months in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Fora Space Limited.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Fora Space Limited might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Senior Credit Controller FTC 12 months in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Fora Space Limited will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Fora Space Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Fora Space Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at Fora Space Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Fora Space Limited.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Fora Space Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
