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For Companies At a Glance
- Tasks: Lead a passionate team to create exceptional member experiences in vibrant workspaces.
- Company: Fora, a forward-thinking workspace brand redefining how people work.
- Benefits: 28 days holiday, uniform allowance, and health benefits including counselling sessions.
- Why this job: Join a dynamic environment where creativity and collaboration are celebrated.
- Qualifications: Experience in hospitality or retail, with strong communication and organisational skills.
- Other info: 6-month fixed term contract with opportunities for career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. Lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
The Company
At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, forward‑thinkers, the status‑quo challengers, creators, and innovators. With signature hospitality, a like‑minded community of members, and a re‑energising wellness experience, Fora takes the grind out of daily work‑life so members can focus on what’s important – working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. In the last two decades we’ve welcomed nearly 30,000 members and boast market‑leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on‑site amenities and a dedicated Member Experience team to take care of all the day‑to‑day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.
Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.
What You’ll Do
- Lead & Empower: Coach and develop a high‑performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver a seamless front‑of‑house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward‑thinking, design‑led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people‑first environment where creativity and collaboration are celebrated.
Please note this role is a 6‑month Fixed Term Contract.
This role is for you if
- Experience in the hospitality, retail or co‑working industry.
- Experience supervising/leading in a customer‑facing environment.
- Highly refined verbal and written communication skills.
- Good organisational skills and dedication to completing projects in a timely manner.
- Detail‑oriented and comfortable working in a fast‑paced environment.
- Individual with a track record of delivering exceptional customer service.
- Very well organised with excellent time‑keeping.
- Professional integrity and trustworthiness.
If you’re a natural leader with a passion for hospitality and creating unforgettable experiences, we’d love to hear from you.
Benefits
- Monday to Friday – 37.5 hours per week.
- Uniform allowance.
- Learning and Development.
- 28 days holiday plus your birthday off!
- Once a month, you will be able to order lunch from Deliveroo.
- Holiday Buying Scheme.
- Health Shield enables you to claim money back for your everyday expenses.
- Self Space provides access to up to six counselling online or in person sessions to use throughout the year.
Member Experience Manager - 6 month Fixed Term Contract in London employer: Fora Space Limited
Contact Detail:
Fora Space Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager - 6 month Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality and member experience shine through. Be genuine, share your ideas, and make sure they see how you can bring energy to their team.
✨Tip Number 3
Prepare for interviews by researching Fora and its culture. Understand what makes them tick and think about how your skills can enhance their member experiences. Tailor your answers to show you’re the perfect fit for their vibrant community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fora family. Let’s make it happen!
We think you need these skills to ace Member Experience Manager - 6 month Fixed Term Contract in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional experiences and leading a team. Share your personal connection to hospitality and what makes you excited about working with us at Fora.
Tailor Your CV: Make sure your CV is tailored to the Member Experience Manager role. Highlight your experience in hospitality or customer-facing environments, and don’t forget to mention any leadership roles you've had. We love seeing how your skills align with our mission to enhance the way people work!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to elaborate on your relevant experience and how you plan to create impact at Fora. Keep it engaging and personal – we want to get to know you beyond just your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and genuinely interested in joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Fora Space Limited
✨Know the Company Inside Out
Before your interview, take some time to research Fora thoroughly. Understand their mission, values, and what sets them apart in the workspace industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Member Experience Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you fostered a positive culture and delivered exceptional customer service, as this aligns perfectly with what Fora is looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, especially in a fast-paced environment. Think about times when you maintained high standards or resolved conflicts. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Bring Your Ideas to the Table
Fora values innovation and creativity, so don’t hesitate to share your ideas on enhancing member experiences during the interview. Whether it’s a new initiative or a fresh approach to team engagement, showing that you’re proactive and forward-thinking will make you stand out.
