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For Companies At a Glance
- Tasks: Lead a passionate team to create exceptional member experiences in vibrant workspaces.
- Company: Join Fora, a forward-thinking workspace brand redefining how people work.
- Benefits: Enjoy 28 days holiday, learning opportunities, and a monthly Deliveroo lunch.
- Why this job: Make a real impact by enhancing member experiences and fostering a positive culture.
- Qualifications: Experience in hospitality or customer-facing roles with strong communication skills.
- Other info: Dynamic environment with career development and support for your growth.
The predicted salary is between 36000 - 60000 £ per year.
Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This is your chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
The Company
At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details.
What You’ll Do
- Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward-thinking, design-led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people-first environment where creativity and collaboration are celebrated.
Requirements
This role is for you if you have:
- Experience in the hospitality, retail or co-working industry.
- Experience in supervising/leading in customer facing environment.
- Highly refined verbal and writing communication skills.
- Good organisation skills and dedication to completing projects in a timely manner.
- Detail oriented and comfortable working in a fast-paced environment.
- Individual with delivering exceptional customer service.
- Very well organised & excellent timekeeping.
- Professional integrity and trustworthy.
If you’re a natural leader with a passion for hospitality, and creating unforgettable experiences, we’d love to hear from you.
Benefits
At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.
- Monday to Friday - 37.5 hours per week.
- Uniform Allowance.
- Learning and Development.
- 28 days holiday plus your birthday off!
- Once a month, you will be able to order lunch from Deliveroo.
- Holiday Buying Scheme.
- Health Shield enables you to claim money back for your everyday expenses.
- Self Space provides access to up to six counselling online or in person sessions to use throughout the year.
Member Experience Manager in London employer: Fora Space Limited
Contact Detail:
Fora Space Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Fora's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences can enhance member experiences at Fora, and don’t forget to highlight your leadership skills!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. First impressions matter, especially in a hospitality-focused role like this. Show them you’re organised and ready to lead a high-performing team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Member Experience Manager role.
We think you need these skills to ace Member Experience Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional experiences and leading a team. Share your personal connection to hospitality and how it drives you.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Member Experience Manager role. Highlight your relevant experience in hospitality or customer service, and don’t forget to mention any leadership roles you've had!
Be Clear and Concise: We appreciate clarity! Keep your writing straightforward and to the point. Use bullet points where necessary to make your skills and experiences stand out. Remember, we’re looking for someone who can communicate effectively, so show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our vibrant team at Fora!
How to prepare for a job interview at Fora Space Limited
✨Know Your Stuff
Before the interview, dive deep into Fora's mission and values. Understand their approach to enhancing work experiences and how they empower their members. This knowledge will help you connect your own experiences to what they’re looking for in a Member Experience Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you fostered a positive culture or improved team performance. Be ready to discuss how you can bring that same energy to Fora’s passionate team.
✨Emphasise Customer Service Excellence
Fora values exceptional customer service, so come armed with stories that highlight your dedication to creating memorable experiences for clients. Share how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Fora’s future plans, team dynamics, and how they measure success in member experience. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
