At a Glance
- Tasks: Coordinate payments for meeting rooms and ensure smooth client experiences.
- Company: Join Fora, a leader in innovative workspace design and community.
- Benefits: Flexible working hours, 28 days leave, and health benefits.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic team while enhancing client satisfaction.
- Qualifications: Experience in finance or client support, strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Description
About the company
At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces— w e’re shaping the future of work.
At Fora, we create inspiring workspaces where people and businesses thrive.
Behind every great client experience is a team that ensures things run smoothly, and we're looking for a Meeting Rooms Payment Coordinator to play a critical role in protecting revenue, supporting our sales teams, and delivering a seamless payment experience for our clients.
The Role
As our Meeting Rooms Payment Coordinator, you'll be at the heart of our Meeting Room Sales operation, ensuring client payments are accurately allocated, accounts are reconciled, outstanding debt is proactively managed, and payment queries are resolved quickly and professionally.
You'll collaborate closely with teams across Sales, Finance, Technology and Operations, helping to reduce aged debt, improve processes, and ensure our clients receive a seamless experience from booking through to payment.
This is an excellent opportunity for someone who enjoys working across multiple systems, building strong stakeholder relationships, and making a tangible impact on business performance.
- What You'll Be Doing
- This is 4 days in the office
- 💼 Support Revenue & Debt Management
- Own and manage the Meeting Room debt report, prioritising aged, high-value and broker-related debt.
- Monitor overdue payments and proactively follow up with clients to ensure timely resolution.
- Investigate and reconcile client accounts, resolving payment discrepancies quickly and accurately.
- Escalate debt risks and payment issues where required.
- 🤝 Partner with Sales & Finance
- Work closely with the Meeting Room Sales team to maintain accurate client accounts and reduce outstanding payment tasks.
- Support Finance with invoice queries, supplier forms, refund requests and payment allocations.
- Coordinate payment transfers where payments have been allocated to the incorrect entity or invoice.
- Assist with office credit allocation and payment-related reporting.
- 🔍 Payment Processing & Reconciliation
- Use systems including
Stripe, HSBC, SAP, Salesforce and Nexudus to locate payments and reconcile accounts.
- Track failed payments, pending invoices and payment dashboards to ensure records remain accurate.
- Process refund requests efficiently and provide supporting information for approval.
- Ensure payments are correctly allocated and invoices accurately marked as paid.
- 📞 Deliver Exceptional Client Support
- Communicate confidently and professionally with clients regarding outstanding payments and account queries.
- Support clients with payment links, payment options and account reconciliations.
- Build positive relationships while balancing commercial and customer priorities.
- 🚀 Drive Continuous Improvement
- Create practical process documentation and how-to guides.
- Identify opportunities to improve payment workflows and reduce manual effort.
- Raise and track system or process issues with Technology and CRM teams.
Why Fora?
At Fora, we're redefining the workspace experience through beautifully designed spaces, exceptional service and a people-first culture.
You'll join a collaborative team where your contribution is valued, your ideas are welcomed, and you'll have the opportunity to make a real impact on the way we operate and support our clients.
Requirements
What We're Looking For
- ✅ Experience
- Experience in credit control, payment processing, reconciliation, finance administration or accounts support .
- Experience within a client-facing, hospitality, workspace, commercial or sales environment would be advantageous.
- Proven ability to manage debt, investigate payment queries and reconcile accounts.
- Comfortable working with multiple stakeholders across Finance, Sales, Technology and Operations.
- ✅ Technical Skills
- Strong Excel and Microsoft Office skills.
- Confident using multiple business systems simultaneously.
- Experience with
Salesforce, SAP, Nexudus, Stripe or similar platforms would be beneficial.
- Strong attention to detail and accuracy when handling financial information.
- Able to analyse debt reports, invoices, payment histories and account statements.
- ✅ Personal Attributes
- Calm, professional and confident when handling sensitive payment conversations.
- Highly organised with excellent prioritisation skills.
- Collaborative and supportive team player.
- Accountable, proactive and solution-focused.
- Resilient and adaptable in a fast-moving environment.
- Passionate about identifying improvements and making processes more efficient
Benefits
At Fora, we believe work should enhance your life—not compete with it.
That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.
- 💼 Work Your Way
- Core working hours with flexibility – because life doesn’t run 9–5
- Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you
- 🌴 Time to Rest & Recharge
- 28 days’ annual leave + bank holidays
- Your birthday off – celebrate you
- Buy additional annual leave to create even more time for what matters
- 💪 Wellbeing & Security
- 5% matched pension scheme – supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day to day medical expenses
- Mental wellbeing support - confidential in-person or online therapy sessions
- 🚴 Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
- ☕ Perks That Make You Smile
- 25% off at Fora cafés – your morning coffee just got better
- 2 x volunteer days / year
Meeting Room Payment Coordinator FTC 6 months in London employer: Fora Space Limited
Fora Space Limited is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead a dynamic team while enhancing member experiences in a beautifully designed workspace. Enjoy a supportive environment that values collaboration and innovation, making it a rewarding place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting Room Payment Coordinator FTC 6 months in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fora Space Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fora Space Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Meeting Room Payment Coordinator FTC 6 months in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fora Space Limited.
How to prepare for a job interview at Fora Space Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fora Space Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fora Space Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
