At a Glance
- Tasks: Lead a team to create exceptional member experiences in a vibrant workspace.
- Company: Fora, a forward-thinking brand redefining workspaces with design and community at its core.
- Benefits: 28 days annual leave, gym discounts, mental well-being support, and more perks.
- Other info: Fast-paced environment with opportunities for career growth and creativity.
- Why this job: Join a dynamic team and shape the future of work while making a real impact.
- Qualifications: Experience in hospitality or customer service, strong communication, and leadership skills.
The predicted salary is between 30000 - 40000 € per year.
At Fora, we create beautifully designed workspaces where communities thrive. We’re now looking for a Member Experience Manager to play a pivotal role in bringing our spaces, teams and member experiences to life. This is an exciting opportunity for a confident, people‑focused leader who loves hospitality, takes pride in high standards, and thrives in a fast‑paced, customer‑centric environment.
About the company: At Fora, we’re re-imagining what the workplace can be. We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing - so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we’re not just shaping workplaces, we’re shaping the future of work.
What You’ll Do:
- Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love Working at Fora:
- Be part of a forward-thinking, design-led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people-first environment where creativity and collaboration are celebrated.
This Role Is for You If You Have:
- Experience in the hospitality, retail or co-working industry.
- Experience in supervising/leading in customer facing environment.
- Highly refined verbal and writing communication skills.
- Good organisation skills and dedication to completing projects in a timely manner.
- Detail oriented and comfortable working in a fast-paced environment.
- Individual with delivering exceptional customer service.
- Very well organised & excellent timekeeping.
- Professional integrity and trustworthy.
Ready to Make Your Mark? If you’re a natural leader with a passion for hospitality, and creating unforgettable experiences, we’d love to hear from you. Apply now and help shape exceptional experiences at Fora.
Benefits:
- 28 days’ annual leave + bank holidays.
- Your birthday off – celebrate you.
- Buy additional annual leave to create even more time for what matters.
- 5% matched pension scheme – supporting your future.
- Life assurance for peace of mind.
- Discounted gym membership to keep you feeling your best.
- Access to our gyms and selected wellness classes with Restore at Fora.
- Health cash plan - supporting day to day medical expenses.
- Mental Well-being support - confidential in-person or online therapy sessions.
- Cycle to Work Scheme.
- Season Ticket Loan to make your journey easier and more affordable.
- 25% off at Fora cafés – your morning coffee just got better.
- 2 x volunteer days / year.
- Monthly Deliveroo Lunch — A simple perk to make your month feel brighter.
- Elevated Style Allowance — Empowering You to Look the Part, Your Way.
- Generous Employee Referral Scheme.
Assistant Workspace & Community Manager (12 month Fixed Term) in London employer: Fora Space Limited
At Fora, we pride ourselves on being a forward-thinking employer that champions creativity and collaboration in beautifully designed workspaces. Our commitment to employee growth is evident through extensive training opportunities and a supportive work culture that values well-being, ensuring our team members thrive both personally and professionally. With unique benefits like additional annual leave, mental well-being support, and a vibrant community atmosphere, working at Fora means being part of a pioneering movement that redefines the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Workspace & Community Manager (12 month Fixed Term) in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Fora's values and mission. This will help you connect your experiences with what they stand for, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your people skills! Since this role is all about member experience, think of examples where you've gone above and beyond in customer service. Share these stories during your chat to really highlight your hospitality flair.
✨Tip Number 3
Be ready to showcase your leadership style! They’re looking for someone who can empower a team, so come prepared with ideas on how you’d motivate and develop your colleagues. It’s all about creating that positive vibe!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about their future projects or how they maintain their high standards. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Assistant Workspace & Community Manager (12 month Fixed Term) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and community. Make it engaging and relatable!
Tailor Your Application:Make sure to customise your application to reflect the role of Assistant Workspace & Community Manager. Highlight your experience in customer service and any leadership roles you've had. We love seeing how your skills align with our values!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fora Space Limited
✨Know Your Stuff
Before the interview, dive deep into Fora's mission and values. Understand their approach to creating inspiring workspaces and how they blend hospitality with community. This knowledge will help you connect your experience in hospitality or customer service to what they’re looking for.
✨Showcase Your Leadership Skills
As an Assistant Workspace & Community Manager, you'll need to demonstrate your ability to lead and empower a team. Prepare examples of how you've coached or developed others in previous roles, focusing on fostering a positive culture and driving high standards.
✨Be Customer-Centric
Fora is all about creating exceptional member experiences. Think of specific instances where you went above and beyond for customers. Highlight your dedication to delivering outstanding service and how you ensure every member feels valued and inspired.
✨Bring Ideas to the Table
Fora values innovation and creativity. Come prepared with ideas on how to enhance member experiences or improve team engagement. This shows that you're not just a fit for the role but also someone who can contribute to the company's growth and success.
