Area Facilities Manager in London

The Company

At Fora, we are fuelled by a desire to enhance the way people work. We are here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re‐energising wellness experience, Fora takes the grind out of daily work‐life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market‐leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on‐site amenities and a dedicated Member Experience team to take care of all the day‐to‐day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Role

The Area Facilities Manager will support the Senior Facilities Manager and Technical Services Manager in the creation, monitoring and advancement of key facilities related policies and company Health & Safety arrangements. Being actively involved in the population of site documentation and acting as a liaison between sites, contractors and the Senior Facilities Manager on key issues, the role will be key to improving service delivery to our building teams and members. The role will also encompass various building surveys and audits to ensure site and contractor compliance with government legislation and Fora FM standards. Where required the Area Facilities Manager will provide support to the Health & Safety manager, this will include assistance with projects and management of risk assessment actions.

In addition to the above the role will involve some levels of basic administrative tasks, as well as assistance with some ad‐hoc project‐based works on the portfolio's various building services upgrades. This will be a development role, growing in maturity through practical and theoretical training. The candidate will be enthusiastic and willing to learn about facilities management and building services.

Key Responsibilities

• Be the first point of escalation for the building teams for reactive tickets.
• Undertake routine building inspections.
• Liaise with helpdesk on outstanding issues, quoted works etc.
• Liaise with Technical Services contractors on minor works requests.
• Arrange access with site teams for contractor visits including OOH works.
• Undertake site training and familiarisation for new building managers.
• Undertake site visits and escort sub‐contractors where required.
• Coordinate insurance inspections with building managers and attend to assist where needed.
• Ensure compliance with health and safety regulations by managing the documentation on our systems, Elogs and Risk Manager.
• Take risk assessment actions from FM portal and distribute to correct stakeholders.
• Ensure RA actions are closed out and keep the FM portal up to date.
• Populate and monitor a new FM logbook (Fire, H&S, Contractor Management).
• Keep site H&S folder up to date with newest versions of documents and archive outdated documents.
• Undertake site inventories and populate fire and emergency plans and isolation point drawings.
• Assist site with the knowledge of the fire and emergency plan.
• Monitor ongoing building issues and assist FMs where possible.
• Undertake Quarterly FM building audits.
• Undertake quality assurance across the portfolio for both hard and soft services.
• Monitor performance framework and weekly KPI's on the M&E contract.
• Raise PO's for works in line with approval chains.
• Work with Technical Services Manager in the mobilisation of new building openings.
• Develop relationships with key contacts within third party contractors.
• Liaising between sites teams and third‐party contractors on key issues across the portfolio.
• Plan and oversee facilities related Capex projects.
• Implement company sustainability initiatives and energy efficiency measures to reduce our environmental impact and operational costs.
• Support our H&S Manager when required.

Qualifications

• A Levels
• Other relevant professional qualifications – Desirable
• RICS qualified or equivalent – Desirable
• Maintaining good all‐round knowledge and experience of Facilities Management including quality management, legal compliance, environment policies and general duty of care
• Proficient with Microsoft Office and Excel
• Previous experience in managing outsourced subcontractors.

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

• Flexible Working Hours
• Hybrid working - 4 Days in the office. 1 day WFH
• 28 days holiday plus your birthday off!
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Learning and Development
• Holiday Buying Scheme
• 5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• Health Shield enables you to claim money back for your everyday expenses
• Self Space provides access to up to six counselling online or in person sessions to use throughout the year