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For Companies At a Glance
- Tasks: Supervise site work and engage with residents during refurbishment projects.
- Company: Established construction contractor focused on social housing.
- Benefits: Long-term job security, training opportunities, and supportive management.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing refurbishment and strong communication skills.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects. Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme. This is a dual role combining site supervision with resident engagement, ideal for someone who enjoys both operational responsibility and working closely with people.
The Role
- As Assistant Site Manager, you will:
- Supervise assigned workstreams on site
- Promote and enforce a strong health & safety culture
- Monitor quality control and productivity across your area
- Support the Site Manager with planning, scheduling and resource management
- Liaise with client representatives where required
- Address programme issues, delays or operational challenges
- Support investigations where required (H&S or disciplinary)
- Help drive a positive, collaborative team culture
- As Resident Liaison Officer, you will:
- Act as the main point of contact for tenants during works
- Arrange and attend resident consultations and open days
- Provide pre-start communication (letters, calls, visits)
- Manage appointments between tenants and trades
- Identify and support vulnerable residents
- Address concerns and resolve issues during delivery
- Support aftercare and resident satisfaction
- Assist with community engagement initiatives and events
What We're Looking For
- Essential:
- Experience within occupied social housing refurbishment
- Strong communication and interpersonal skills
- Confident dealing with residents, clients and site teams
- Ability to motivate and organise teams on site
- Proactive and solution-focused
- Empathetic and customer-focused
- IT literate
- Ability to multi-task and manage competing priorities
- Comfortable working to tight deadlines
- Adaptable and responsive to change
Why Apply?
- Long-term pipeline of secured refurbishment works
- Strong, supportive site management structure
- Opportunity to play a key role in both delivery and customer satisfaction
- Training and development opportunities
If you have experience in social housing refurbishment and enjoy being both operationally hands-on and resident-facing, we'd love to have a confidential conversation. Apply now or contact us directly for more information.
Locations
Resident Liaison Officer in Cheshire, Warrington employer: Footprint Social Enterprise Limited
Contact Detail:
Footprint Social Enterprise Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and social housing sectors. Attend local events or workshops where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Be ready to discuss how your experience aligns with their needs, especially in resident engagement and site management. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to connect with residents and clients effectively. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Resident Liaison Officer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight your experience in social housing refurbishment and any relevant communication skills to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with residents and how your background makes you a great candidate for this dual role. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, make sure to demonstrate your strong communication skills in your application. Whether it's through examples in your CV or anecdotes in your cover letter, let us see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Footprint Social Enterprise Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like supervising workstreams and engaging with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with residents and site teams, be prepared to discuss your communication style. Think of examples where you've successfully resolved issues or engaged with residents. This will highlight your interpersonal skills and ability to handle challenging situations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a frustrated resident or managing tight deadlines. Practise your responses to these scenarios, focusing on your proactive and solution-focused approach. This will show that you're ready to tackle the challenges of the job.
✨Demonstrate Your Empathy
Since the role requires a strong customer focus, think about times when you've supported vulnerable individuals or addressed concerns effectively. Share these experiences during the interview to illustrate your empathetic nature and commitment to resident satisfaction.