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Footlocker Inc
CX Team Member

CX Team Member

Milton Keynes Full-Time No home office possible
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Footlocker Inc

At a Glance

  • Tasks: Engage with customers, share your sneaker passion, and meet sales goals.
  • Company: Join Foot Locker, a leading retailer in athletic footwear and apparel.
  • Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get discounts up to 50%.
  • Why this job: Be part of a fun team, enhance your skills, and connect with fellow sneaker enthusiasts.
  • Qualifications: No experience needed; just bring your enthusiasm for sneakers and customer service.
  • Other info: Flexible hours, including nights and weekends, with opportunities for growth.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

Benefits

  • From: £10.00 – £13.65 per hour
  • 28 days holiday – plus an extra day per year for the first 5 years!
  • Associate discount of between 30 – 50%
  • Hapi App – offering discounts & prize draws
  • Employee Assistance Program – Retail Trust
  • Company Sick Pay scheme
  • Head Office Internships
  • Striper Ambassador Programme
  • Development Opportunities

Address

22 Midsummer Place

City

Milton Keynes

State/Province

UK

Postal Code

MK9–3GA

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Retail

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CX Team Member employer: Footlocker Inc

At Foot Locker, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. Our team members enjoy competitive pay, generous employee discounts, and numerous development opportunities, all while working in a dynamic environment that celebrates passion for athletic sneakers and apparel. Located in Milton Keynes, our store offers a supportive atmosphere where you can grow your skills and connect with fellow enthusiasts, making every day at work both meaningful and rewarding.
Footlocker Inc

Contact Detail:

Footlocker Inc Recruiting Team

View Footlocker Inc Profile

StudySmarter Expert Advice 🤫

We think this is how you could land CX Team Member

✨Tip Number 1

Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.

✨Tip Number 2

Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.

✨Tip Number 3

Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues effectively, which is crucial for a CX Team Member.

✨Tip Number 4

Be flexible with your availability and express this during your interactions. Employers appreciate candidates who can work nights, weekends, and holidays, as it shows commitment and willingness to meet business needs.

We think you need these skills to ace CX Team Member

Customer Service Skills
Communication Skills
Product Knowledge
Sales Skills
Teamwork
Adaptability
Problem-Solving Skills
Initiative
Time Management
Flexibility
Interpersonal Skills
Attention to Detail
Positive Attitude
Ability to Work Under Pressure

Some tips for your application 🫡

Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences or stories that highlight your love for the products and how it translates into customer interactions.

Highlight Customer Engagement Skills: Emphasise your ability to engage with customers naturally. Provide examples of how you've successfully started conversations, resolved issues, or provided excellent service in previous roles or experiences.

Demonstrate Teamwork: Mention any past experiences where you worked as part of a team. Highlight how you contributed to a positive work environment and collaborated with colleagues to achieve common goals.

Tailor Your CV: Make sure your CV reflects the qualifications listed in the job description. Focus on relevant retail experience, your flexibility in availability, and any achievements related to sales or customer satisfaction.

How to prepare for a job interview at Footlocker Inc

✨Show Your Passion for Athletic Products

Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to connect with customers.

✨Demonstrate Excellent Communication Skills

Practice engaging in friendly conversations and asking open-ended questions. This will showcase your ability to connect with different types of customers and assess their needs effectively.

✨Highlight Teamwork Experience

Be prepared to discuss your previous experiences working as part of a team. Emphasise how collaboration has helped you achieve goals and improve customer service in past roles.

✨Research Current Trends

Familiarise yourself with the latest trends in athletic footwear and apparel. Being knowledgeable about current products will demonstrate your commitment to providing an excellent in-store experience.

CX Team Member
Footlocker Inc
Location: Milton Keynes
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