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For Companies At a Glance
- Tasks: Engage with customers, share your sneaker passion, and ensure a top-notch shopping experience.
- Company: Foot Locker is a leading retailer in athletic footwear and apparel, known for its vibrant culture.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get discounts of 30-50%.
- Why this job: Join a fun team, enhance your skills, and connect with fellow sneaker enthusiasts while making an impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, perfect for students.
Overview
You recognise yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You are always up to date with the latest styles and enjoy sharing your enthusiasm with customers. You are comfortable starting natural, friendly conversations, adapting to different types of customers, and resolving issues with a smile. You enjoy working as part of a team and continually improving your skills on the sales floor. Your success will be measured through personal and productivity goals plus your ability to provide a great in‑store experience to every customer.
Qualifications
- 0–3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results through enthusiasm for interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensure high levels of customer satisfaction by delivering knowledgeable product information and excellent sales service alongside co‑workers
- Deliver sales, outstanding customer experience, and operational expectations
- Maintain personal and productivity goals
- Connect with every customer by asking open‑ended questions to assess needs
- Learn and share expertise of products and trends to fit customer needs
- Maintain awareness of all product knowledge and current or upcoming product trends
- Contribute to a positive and inclusive work environment
Benefits
- £10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first five years
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office internships
- Striper Ambassador Programme
- Development opportunities
Location
St. David’s Dewi Sant Ctr
Cardiff
CF10‑2ER
UK
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management and Manufacturing
Industries
Retail
#J-18808-Ljbffr
CX Team Member employer: Footlocker Inc
Contact Detail:
Footlocker Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest sneaker trends and Foot Locker's product range. Being knowledgeable about the products will help you engage customers effectively and show your passion for athletic apparel.
✨Tip Number 2
Practice your conversational skills by role-playing with friends or family. This will help you feel more comfortable starting conversations with customers and adapting to their needs in a friendly manner.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events related to sports or retail. This experience can demonstrate your commitment to providing excellent customer experiences.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours during the interview. Highlighting your willingness to work nights, weekends, and holidays can set you apart as a dedicated candidate ready to meet the store's needs.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Mention any personal experiences or collections you have that relate to the products Foot Locker offers.
Highlight Customer Engagement Skills: Emphasise your ability to engage with customers naturally. Provide examples of how you've successfully interacted with customers in previous roles or situations, showcasing your communication skills.
Demonstrate Teamwork: Foot Locker values teamwork, so include examples of how you've worked effectively as part of a team in past experiences. Highlight any specific contributions you made to achieve team goals.
Tailor Your CV: Make sure your CV is tailored to the CX Team Member role. Focus on relevant retail experience, customer service skills, and any achievements that align with the responsibilities outlined in the job description.
How to prepare for a job interview at Footlocker Inc
✨Show Your Passion for Sneakers
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest in the role and the brand.
✨Engage with Open-Ended Questions
Practice asking open-ended questions that encourage conversation. This skill is crucial for connecting with customers and assessing their needs. During the interview, showcase your ability to engage in friendly dialogue and adapt to different personalities.
✨Highlight Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss your previous experiences in collaborative environments. Share examples of how you contributed to a positive team dynamic and achieved common goals.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest sneaker trends and Foot Locker's product offerings. Being knowledgeable about the products will not only impress the interviewer but also show that you're ready to provide excellent customer service from day one.
