London Office and Operations Manager

Location: Warwick House, Overton Road, London, SW9 7JP

Start Date: September / October 2026

Deadline: 16th August 2026

Reporting to: Senior Operations Manager

Salary: £33,000 - £37,000 per annum (depending on experience)

Working Hours: 37.5 hours per week, worked over 5 days

Working Pattern: Office-based, 5 days per week

About Football Beyond Borders (FBB): FBB is an education charity that uses the power of football to support disadvantaged young people in the UK who are disengaged from school. We are a team of 80 staff working across three regions - London, North West and West Midlands.

Purpose of the Role: The London Office and Operations Manager plays a vital role in creating the conditions for FBB to do its best work. This role leads the day-to-day running of the London Office and supports the development of systems and processes that enable staff to focus on meaningful, relational work with young people.

This role is about care, connection and consistency. The postholder ensures that the London office is a safe, welcoming and well-functioning space, and that operational systems are clear, supportive and values-led. Working collaboratively across teams, the London Office and Operations Manager helps strengthen FBB’s internal culture by balancing strong operational practice with clear communication and responsiveness.

Core responsibilities include office and facilities management, administrative and project support, asset management, and ensuring compliance with organisational policies - always with people and relationships at the centre.

What Matters in This Role: This role is well suited to someone who:

• Values relationships and collaboration, and understands that strong operational systems support strong human connection
• Works patiently and supportively with colleagues, helping others navigate processes and requirements with clarity and care
• Takes pride in mastery, bringing attention to detail, sound judgement and a commitment to doing things well
• Communicates clearly and calmly, offering guidance on processes in a way that is accessible and reassuring
• Values autonomy, taking ownership of their work while knowing when to involve others and seek input
• Is reflective and open to feedback, seeing learning and growth as an ongoing process

Responsibilities:

• Creating a Safe and Welcoming Office Environment
• Lead the day-to-day management of the FBB London Regional Office and associated storage units
• Ensure the office is a safe, inclusive, organised and positive working environment, aligned with Health and Safety requirements and FBB values
• Develop, maintain and improve office systems and processes so that staff feel supported and informed
• Take responsibility for opening and closing the office and coordinating meeting and room arrangements
• Relational Operational Support
• Act as a trusted point of contact for staff, responding to day-to-day operational needs with warmth, efficiency and care
• Support colleagues by researching and arranging bookings for facilities, accommodation and travel
• Coordinate practical arrangements such as postage, deliveries, kit and equipment, ensuring things run smoothly behind the scenes
• Stock, Assets and Resources Stewardship
• Manage all organisational stock, storage and assets across the London office and storage units
• Maintain accurate asset registers and oversee the itemisation of assets, ensuring clear records, accountability and compliance
• Oversee the ordering, distribution, storage and disposal of kit, equipment and IT assets, ensuring resources are well cared for, accessible and fit for purpose
• Work proactively to improve systems for asset tracking and storage, supporting efficiency and reducing waste
• Systems, Processes and Organisational Care
• Develop and continuously improve organisational systems and processes, with a focus on clarity, accessibility and consistency
• Support staff to use internal systems confidently, offering guidance and problem-solving support as needed
• Play a key role in onboarding and induction, helping new staff feel welcomed, connected and well-supported from their first day
• Partnerships, Training and Resources
• Build and maintain positive working relationships with external premises maintenance providers and local community groups around Brixton
• Produce and maintain internal training schedules, working closely with the Practitioner Training team to coordinate arrangements

Skills and Experience:

Essential:

• Strong organisational skills and a high level of attention to detail
• Confidence managing administrative and operational tasks efficiently and reliably
• Ability to communicate clearly and respectfully with a wide range of internal and external stakeholders
• Experience improving systems and processes in a way that supports people and organisational values
• Strong understanding of good record-keeping and data management practices
• Ability to work independently and proactively, while remaining collaborative and connected to the wider team
• A reflective approach to work, with openness to feedback and learning
• Ability to prioritise workload, manage competing demands and maintain a calm, steady presence

Desirable:

• Understanding of or experience with IT systems, digital tools, GDPR and HR policies and procedures
• Experience working in the charity sector or within organisations focused on Young People
• Familiarity with the contexts or communities FBB works within
• Relevant training or professional development related to operations, facilities, or people support

What We Offer:

• 35 days of annual leave: 20 flexible days plus 15 days as part of charity-wide holidays over winter, spring and summer
• Wellbeing allowance (£360 per annum) and dedicated wellbeing support
• Study support and dedicated study time (apprenticeship route available)
• Workplace pension (NEST)
• Opportunities to join Young People on trips, including Premier League & WSL Matches

How to Apply:

Application Deadline: Sunday the 16th of August 2026

Screening Calls: Week commencing 17th August

Interviews: Week commencing 24th August

Start Date: ASAP depending on notice period.

FBB is committed to diversity and inclusion. We encourage applications from all backgrounds, including those underrepresented in the charity sector.