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- Tasks: Lead IT service design and improvement across product teams at Wembley Stadium.
- Company: Join The Football Association's innovative technology team.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a collaborative setting.
- Why this job: Shape the future of IT services in a dynamic sports environment.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported, and continually improved across all our Product Teams.
This is an exciting opportunity for someone who enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong relationships across both technical and business teams.
You will develop our Service Portfolio lifecycle, ensuring all new and service updates are designed and transitioned effectively into live operation in a controlled, scalable, and low-risk way. You will work closely with all our product teams, suppliers, and stakeholders to ensure services are fully supportable, monitored and aligned to business needs from day one.
With the majority of our support teams operating offshore and many stakeholders based within the UK, this role requires someone who is highly organised, collaborative, and confident communicating across multiple teams.
Product Service Lead in Wembley employer: FOOTBALL ASSOCIATION
Contact Detail:
FOOTBALL ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Service Lead in Wembley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Football Association. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their current projects and challenges, especially in IT services. This will help us tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves collaborating with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Product Service Lead in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Service Lead role. Highlight your experience in IT service design and operational excellence, as these are key to what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've improved processes or built strong relationships in previous roles, as this will resonate with our needs.
Showcase Your Communication Skills: Since this role involves collaborating with various teams, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received properly and allows us to review it more efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at FOOTBALL ASSOCIATION
✨Know Your Product Service Management
Make sure you brush up on your knowledge of product service management principles. Understand how to design, introduce, and transition IT services effectively. Be ready to discuss your experience in improving processes and driving operational excellence.
✨Showcase Your Relationship-Building Skills
This role requires strong collaboration with both technical and business teams. Prepare examples of how you've built relationships in previous roles, especially in complex environments. Highlight your ability to communicate effectively across different stakeholders.
✨Demonstrate Organisational Skills
As the role demands high levels of organisation, think of specific instances where your organisational skills made a difference. Whether it’s managing multiple projects or coordinating with offshore teams, be ready to share how you keep everything running smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in service management and how you overcame them. This will show your capability to handle the evolving nature of the role.