Purpose of Role
The Football Association of Wales is looking to appoint an experience administrator to support the alignment and delivery of programmes within the Technical Department.
Key Areas of Accountability / Responsibility
High Performance Strategy
- Work with the Head of Technical Operations to ensure the 6 pillars of the High performance strategy are provided with operational and administration support.
- Support coordination and planning of all technical partnership events including UEFA Share Study Visits, Analysis Conferences, and FIFA Technical development programmes.
- Continuously support the technical team to improve processes across the programmes.
- Ad hoc project support for the Technical department.
- Support the planning and delivery of the FAW Coaches Conference annually.
On Pitch Education Operations
- Work with the Coach Education team to provide operational and administration support for all levels of the pathway including Grassroots, Elite and CPD programmes.
- Support alignment with the UEFA Coaching Convention, maintaining consistency and compliance with UEFA standards and criteria across the pathway.
- Work with the wider technical team to support their education offers including Medical, Talent Id and Analysis.
- Budget tracking; monitoring sales income and expenditure.
- Manage and administer purchase order documentation linked to invoicing.
- Logistics and Course Management; coordinating facilities, hotels, travel, catering.
- Manage admissions panels, scheduling, course calendars and planning meetings with relevant leads and support staff.
- Support ongoing relationships with key stakeholders, such as UEFA, FIFA, other governing bodies, coaches, clubs and leagues.
Data & Technology
- Supporting the ongoing delivery and processes associated with the FAW Learning Management System (LMS).
- LMS Course building; to include class set up, resources, modules, automated emails to ensure courses go live publicly correctly.
- Ongoing Database management; maintaining records of Coaches, Education and support staff.
- Supporting the Coach Registration process on COMET
- Customer service support using the Freshdesk system.
- Invoices, Sales and Reporting via the Stripe payment system linked to the LMS.
- Support with the development and maintenance of current systems to include; Coach Cymru, Coaches Voice, FAW Licences App and the Assessment App.
Reporting & Partnerships
- Support with new and existing partnerships including Chase, Coaches Voice, Universities and International partners. Including panel meeting support, reporting and contract activations.
- Preparing reports for stakeholders including internal boards, UEFA, FIFA, Sport Wales
Person Specification
Qualifications and Experience
- A minimum of GCSE standard education but ideally educated to A level standard or equivalent.
- Experience of working in a similar role, at least 12 months administration experience is essential.
- Experience of project and/or event management
Knowledge, Skills and Behaviours
- Experience of Microsoft applications, for example Word, Excel, Outlook and PowerPoint are essential
- Knowledge of of data entry and databases
- Excellent organisational and communication skills
- Good attention to detail
- Strong customer service skills
- Ability to manage multiple priorities.
- Ability to work independently and as part of a team
Role Specific Requirements
- Driving license or access to reliable transport to travel around Wales as needed.
- Enhanced DBS Disclosure required.
- The ability to work outside of normal working hours on occasion to include weekend working.
- Ability to speak Welsh would be advantageous
FAW Values
Our values underpin the FAW vision and guide all aspects of our work:
Excellence – we approach every challenge with determination and a drive to deliver our very best in all we do.
Family – we promote a welcoming culture of warmth and belonging where everyone is embraced.
Respect – we believe that different ideas, strengths, interests, and cultural backgrounds are fundamental for success.
Courage - we act with integrity, doing the right thing on and off the pitch.
Technical Operations Executive in Newport employer: Football Association of Wales
The FAW is an exceptional employer, dedicated to revolutionising grassroots football for young players in Cymru. With a strong focus on collaboration, inclusivity, and community impact, employees are empowered to drive meaningful change while enjoying a supportive work culture that values excellence, family, and respect. The role of Grassroots Project Manager offers unique opportunities for professional growth and the chance to make a lasting difference in the lives of children and families across Wales.
Contact Details:
Football Association of Wales Recruitment Team
