At a Glance
- Tasks: Support ticketing systems for iconic events at Wembley Stadium and ensure a seamless fan experience.
- Company: Join the Football Association, a diverse workplace at the heart of English football.
- Benefits: Enjoy free lunches, event tickets, private medical cover, and a hybrid working model.
- Other info: Opportunities for growth and a commitment to inclusion and diversity.
- Why this job: Be part of world-class events and develop your skills in a dynamic environment.
- Qualifications: Strong problem-solving skills, attention to detail, and experience with operational systems.
The predicted salary is between 30000 - 40000 £ per year.
Power the Technology Behind World-Class Events. We are looking for a detail-oriented and proactive professional to help support the ticketing systems that underpin some of the UK's most iconic sporting and entertainment events at Wembley Stadium. Working closely with the Senior Ticketing & Applications Manager, you will play a key role in the administration, configuration, testing and continuous improvement of ticketing applications, ensuring a seamless experience for fans, stakeholders and event partners. Combining technical expertise with a passion for operational excellence, you will help maintain secure, reliable and high-performing systems that support the successful delivery of every event.
What will you be doing?
- Supporting the ongoing development and implementation of Wembley Stadium's digital ticketing strategy and associated operational processes.
- Maintain accurate and up-to-date operational documentation, process guides and configuration records for all relevant ticketing applications.
- Coordinate with internal departments and external stakeholders to ensure ticketing data, system outputs and integrations are accurate, consistent and fit for purpose.
- Act as a key operational contact for ticketing-related application queries, supporting internal teams, event stakeholders and third-party partners where required.
- Support complex ticketing configurations across hospitality, membership and event operations where required.
- Support User Acceptance Testing (UAT), regression testing and operational validation for ticketing system updates, integrations and new functionality.
- Support the implementation and verification of pricing, inventory and ticketing configuration changes across all event types.
- Support operational consistency across the wider Ticketing team by assisting with process standardisation, documentation and application best practice.
- Support the management and monitoring of priority sales and general sales online.
- Support the preparation, validation and distribution of operational reporting, system data and event analysis.
- Deliver exemplary service to both customers, internal colleagues and event holders.
- Liaise with in-house and third-party service providers.
- Execute additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
What are we looking for?
Essential for the role:
- Ability to take ownership and show initiative.
- Enthusiasm as a team player.
- Strong problem-solving and organisational skills.
- Excellent communication skills.
- Experience working with operational systems, applications or data-driven administrative processes.
- Strong attention to detail and ability to maintain accuracy within high-volume operational environments.
- Ability to follow structured processes and maintain clear documentation standards.
- Confidence working with system configuration, testing or operational support activities.
- Ability to process information accurately whilst under pressure.
Beneficial to have:
- Experience supporting operational systems within live events, ticketing, venue operations or customer-facing environments.
- Strong Microsoft Excel and data-handling capability.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract).
- A hybrid working model which offers greater flexibility.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
Ticketing Applications Coordinator in London employer: Football Association Limited
The Football Association is an exceptional employer, offering a unique opportunity to work at the iconic Wembley Stadium while shaping the future of data architecture in CRM and MarTech. With a commitment to employee growth, competitive salaries, and a range of benefits including free lunches, private medical cover, and flexible working arrangements, we foster a diverse and inclusive culture that empowers you to thrive both personally and professionally.
Contact Details:
Football Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Applications Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Football Association Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Football Association Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Applications Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Football Association Limited:Your cover letter is your chance to shine! Tell us why you want to work at Football Association Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Football Association Limited!
How to prepare for a job interview at Football Association Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
