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- Tasks: Lead retail excellence by enhancing store performance and customer experience.
- Company: Join Footasylum, a dynamic retailer focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive team environment.
- Why this job: Make a real impact in retail while developing your leadership and coaching skills.
- Qualifications: Experience in retail, strong coaching abilities, and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This role is key to bridging the gap between strategy and store execution. The Retail Excellence Lead will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum.
Location: Area Role (field-based, regular travel to stores required). This role will cover all stores in Area 2 (Manchester Arndale, Liverpool, Bolton, Trafford, Speke, Blackburn, Edge Lane, Broughton Park, Bury, Denton, Warrington, Wrexham, Bromborough, Wigan).
Role Purpose
The Retail Excellence Lead will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores. Working as part of a national team, the role will provide hands-on, in-store support to improve customer experience, selling effectiveness and team performance through coaching, training and data-led action planning. This is a field-based role, focused on embedding best practice, raising standards and delivering measurable performance improvement at store level.
Key Responsibilities
- Commercial & KPI Performance
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Support with actioning tangible impact through performance metrics
- Retail Excellence & Customer Experience
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Support embedding Footasylum retail standards consistently across stores
- Act as a role model for best-in-class retail behaviours
- Training & Capability Building
- Deliver structured and on-the-job training to Store Managers, Supervisors and store teams
- Hold group training sessions to support with the development of store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Support the roll-out of new initiatives, ways of working and retail programmes
- Stakeholder Collaboration
- Work closely with Retail Operations, Training & Development and Area Managers
- Build strong relationships with store leadership teams
- Provide regular feedback and insight on store capability and performance trends
- Act as the link between strategy and execution at store level
About You
Essential Skills & Experience
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Desirable Skills & Experience
- Experience in a field-based or retail support role
- Background in retail training, operations or performance improvement
- Passion for customer experience and retail excellence
Personal Attributes
- Customer experience is at the forefront and priority of every decision
- Commercially driven and results focused
- Credible, confident and able to influence at all levels
- Hands-on, practical and comfortable working in fast-paced stores
- Strong communication and coaching skills
- Passionate about retail, people development and performance
Diversity
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
Recruitment Process
We’ll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you. We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.
Retail Excellence Lead in Wigan employer: Footasylum
Contact Detail:
Footasylum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Lead in Wigan
✨Tip Number 1
Get to know the stores in your area! Before your interview, visit a few Footasylum locations and observe how they operate. Take notes on customer interactions and store displays. This will not only give you insights to discuss but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider knowledge can give you an edge and help you tailor your approach.
✨Tip Number 3
Prepare to showcase your coaching skills! Since the role involves training and developing teams, think of examples from your past where you've successfully improved performance. Be ready to share these stories during your chat with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Footasylum family. Let’s make this happen!
We think you need these skills to ace Retail Excellence Lead in Wigan
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of how you've improved customer experiences or driven sales in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the retail world.
Be Data-Driven: Since this role is all about improving KPIs and performance, make sure to highlight your experience with data. Talk about how you've used insights to drive action in your past roles. We love candidates who can turn numbers into meaningful strategies!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Retail Excellence Lead role. Mention specific responsibilities from the job description and explain how your skills align with them. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Footasylum
✨Know Your Numbers
Make sure you’re familiar with key retail metrics like conversion rates, average transaction value (ATV), and units per transaction (UPT). Being able to discuss how you've impacted these KPIs in your previous roles will show that you understand the commercial side of retail and can drive performance.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed teams in the past. Think about specific training sessions you've led or initiatives you've rolled out that improved team performance. This will demonstrate your ability to uplift store capabilities and enhance customer experience.
✨Be Ready to Discuss Customer Experience
Since customer experience is a top priority, come prepared with ideas on how to improve the customer journey in a retail setting. Share any insights or strategies you've implemented before that have positively impacted customer engagement and satisfaction.
✨Build Relationships
Highlight your experience in collaborating with various stakeholders, such as Store Managers and Area Managers. Be ready to discuss how you’ve built strong relationships in the past and how you plan to do the same at Footasylum to ensure effective execution of strategies.