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- Tasks: Drive store performance and enhance customer experience across Footasylum stores.
- Company: Join a dynamic retail brand focused on excellence and innovation.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Why this job: Make a real impact on retail success while developing your leadership skills.
- Qualifications: Experience in retail and a passion for coaching and customer service.
- Other info: Diverse and inclusive workplace with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This role is key to bridging the gap between strategy and store execution. The Retail Excellence Manager will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum.
Role Purpose
The Retail Excellence Manager will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores.
Key Responsibilities
- Commercial & KPI Performance
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Support with actioning tangible impact through performance metrics
- Retail Excellence & Customer Experience
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Support embedding Footasylum retail standards consistently across stores
- Act as a role model for best-in-class retail behaviours
- Training & Capability Building
- Deliver structured and on the job training to Store Managers, Supervisors and store teams
- Hold group training sessions to support with the development of store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Support the roll-out of new initiatives, ways of working and retail programmes
- Stakeholder Collaboration
- Work closely with Retail Operations, Training & Development and Area Managers
- Build strong relationships with store leadership teams
- Provide regular feedback and insight on store capability and performance trends
- Act as the link between strategy and execution at store level
About You
Essential Skills & Experience
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Desirable Skills & Experience
- Experience in a field-based or retail support role
- Background in retail training, operations or performance improvement
- Passion for customer experience and retail excellence
Personal Attributes
- Customer experience is at the forefront and priority of every decision
- Commercially driven and results focused
- Credible, confident and able to influence at all levels
- Hands-on, practical and comfortable working in fast-paced stores
- Strong communication and coaching skills
- Passionate about retail, people development and performance
Diversity
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
Recruitment Process
We’ll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you. We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.
Retail Excellence Manager employer: Footasylum
Contact Detail:
Footasylum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Footasylum on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your numbers! Brush up on key retail KPIs like conversion rates and average transaction value. Being data-savvy shows you’re ready to drive performance right from the get-go.
✨Tip Number 3
Show off your coaching skills! Think of examples where you've trained or developed teams in the past. Highlighting your ability to uplift store performance will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Footasylum family.
We think you need these skills to ace Retail Excellence Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Excellence Manager role. Highlight your experience in multi-site retail environments and how you've driven commercial KPIs in the past. We want to see how you can bridge the gap between strategy and execution!
Showcase Your Coaching Skills: Since this role involves training and developing store teams, share specific examples of how you've successfully coached others. We love seeing candidates who can adapt their training style to different audiences, so don’t hold back on those stories!
Demonstrate Your Data-Driven Mindset: We’re looking for someone who can turn insights into action. Include any experiences where you've used data to improve performance or customer experience. This will show us that you have the analytical skills we need for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Footasylum
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to retail, like conversion rates and average transaction value. Be ready to discuss how you've improved these metrics in past roles, as this will show your understanding of what drives success in a retail environment.
✨Showcase Your Coaching Skills
Since the role involves training and developing store teams, prepare examples of how you've successfully coached others. Think about specific situations where your guidance led to improved performance or customer experience, and be ready to share these stories.
✨Demonstrate Your Customer Focus
Footasylum values customer experience highly, so come prepared with examples of how you've enhanced customer journeys in previous roles. Discuss any initiatives you’ve led that improved service or engagement, and how you measure success in these areas.
✨Build Relationships
The role requires collaboration with various stakeholders, so think about how you've built strong relationships in the past. Be ready to talk about how you’ve worked with different teams to achieve common goals, and how you handle feedback and insights from others.