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For Companies At a Glance
- Tasks: Lead the charge in delivering top-notch customer experiences and boosting store sales.
- Company: Join Footasylum, a vibrant brand passionate about streetwear and customer satisfaction.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact by shaping customer interactions and driving sales success.
- Qualifications: Experience in fast-paced retail and a knack for inspiring teams.
- Other info: Be part of a culture that celebrates youth trends and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At Footasylum, we\’re obsessed with giving our customers the best experience on the high street. The Retail Excellence Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale. You\’ll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals. Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus.
Service Excellence
- Define and roll out Footasylum\’s service standards across all stores, ensuring every customer gets a best-in-class experience.
- Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity.
- Carry out service audits and in-store observations to spot opportunities and coach on the spot.
- Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers.
- Monitor customer feedback, reviews, and satisfaction scores to create targeted improvement plans.
Conversion & Sales Performance
- Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify performance gaps.
- Work with merchandising and retail operations to remove barriers to selling – whether that\’s stock flow, product presentation, or staff deployment.
- Lead conversion uplift projects for underperforming stores and track the results.
- Coach teams on effective selling skills inspired by premium retail techniques, from active listening to upselling and cross-selling in a way that feels natural.
- Share best practice from top-performing stores and draw on high-touch service models.
Coaching & Capability
- Oversee a retail excellence team whose aim is to deliver industry leading service.
- Be a visible presence in the field, supporting Store and Assistant Managers with hands-on coaching.
- Develop conversion champions within stores to keep momentum going between visits.
Collaboration
- Work with Retail Operations to ensure service and selling are built into daily store routines.
- Partner with HR/L&D to keep training content fresh, interactive, and reflective of the Footasylum customer.
KPIs & Measures of Success
- Conversion rate growth across stores.
- Improvement in average transaction value and units per transaction.
- Increase in customer satisfaction and positive feedback.
- Reduction in performance gaps between top and bottom quartile stores.
- Service audit pass rates.
Experience & Qualifications
- Experience working with some of the highstreets best, fast paced, customer centric environments where sales and service quality are paramount to creating great customer experiences.
- Strong analytical skills to interpret performance data and take decisive action.
- A confident coach with the ability to inspire and influence at all levels.
- Experience delivering measurable improvements in service, conversion, and customer loyalty.
- A natural connection with youth culture, streetwear trends, and the Footasylum customer mindset.
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Retail Excellence Manager employer: Footasylum
Contact Detail:
Footasylum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Manager
✨Tip Number 1
Get to know Footasylum inside out! Familiarise yourself with our brand, culture, and customer base. This way, when you walk into that interview, you can show us you’re not just another candidate but someone who truly gets what we’re about.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in service-first environments and how you’ve driven sales before. We love candidates who can share real examples of turning customer interactions into sales, so come prepared with stories that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former Footasylum employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows us you’re proactive and genuinely interested in joining our team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about wanting to be part of the Footasylum family. Let’s make it happen!
We think you need these skills to ace Retail Excellence Manager
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how you connect with customers and create memorable experiences. Share any relevant stories that highlight your service-first mindset.
Be Data-Driven: Since the role involves analysing KPIs, make sure to mention any experience you have with data analysis. We’re keen on seeing how you've used numbers to drive sales and improve customer satisfaction in your previous roles.
Highlight Your Coaching Skills: As a Retail Excellence Manager, you'll be coaching teams to excel. Use your application to showcase your coaching experience and how you've inspired others to achieve their best. We love a good success story!
Tailor Your Application: Make sure your application speaks directly to Footasylum's culture and values. Research our brand and reflect that understanding in your writing. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Footasylum
✨Know Your Customer Experience
Before the interview, dive deep into Footasylum's customer experience philosophy. Understand their service standards and think about how you can contribute to enhancing them. Be ready to share examples from your past experiences where you've successfully improved customer engagement or service quality.
✨Showcase Your Coaching Skills
As a Retail Excellence Manager, you'll be coaching teams. Prepare to discuss your coaching style and provide specific examples of how you've developed team members in previous roles. Highlight any training programmes you've implemented that led to measurable improvements in service or sales.
✨Analyse and Present Data
Brush up on your analytical skills! Be prepared to discuss how you've used KPIs to drive performance in retail settings. Bring examples of how you've identified gaps in service or sales and the strategies you employed to address them. This will show your potential employer that you're data-driven and results-oriented.
✨Connect with the Brand Culture
Footasylum is all about streetwear culture, so make sure you demonstrate your understanding and passion for it during the interview. Share your insights on current trends and how they relate to customer preferences. This connection will help you stand out as a candidate who truly gets the brand and its customers.
