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- Tasks: Drive store performance and enhance customer experience through training and coaching.
- Company: Join Footasylum, a leading retail brand focused on excellence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real impact on retail performance and customer satisfaction.
- Qualifications: Experience in multi-site retail and strong coaching skills required.
- Other info: Dynamic role with extensive travel across the UK.
The predicted salary is between 40000 - 50000 £ per year.
This role is key to bridging the gap between strategy and store execution. The Retail Excellence Lead will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum.
Location: Area Role (field-based, regular travel to stores required).
Role Purpose
The Retail Excellence Lead will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores. Working as part of a national team, the role will provide hands-on, in-store support to improve customer experience, selling effectiveness and team performance through coaching, training and data-led action planning. This is a field-based role, focused on embedding best practice, raising standards and delivering measurable performance improvement at store level.
Key Responsibilities
- Commercial & KPI Performance
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Support with actioning tangible impact through performance metrics
- Retail Excellence & Customer Experience
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Support embedding Footasylum retail standards consistently across stores
- Act as a role model for best-in-class retail behaviours
- Training & Capability Building
- Deliver structured and on-the-job training to Store Managers, Supervisors and store teams
- Hold group training sessions to support with the development of store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Support the roll-out of new initiatives, ways of working and retail programmes
- Stakeholder Collaboration
- Work closely with Retail Operations, Training & Development and Area Managers
- Build strong relationships with store leadership teams
- Provide regular feedback and insight on store capability and performance trends
- Act as the link between strategy and execution at store level
About You
Essential Skills & Experience
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Desirable Skills & Experience
- Experience in a field-based or retail support role
- Background in retail training, operations or performance improvement
- Passion for customer experience and retail excellence
Personal Attributes
- Customer experience is at the forefront and priority of every decision
- Commercially driven and results focused
- Credible, confident and able to influence at all levels
- Hands-on, practical and comfortable working in fast-paced stores
- Strong communication and coaching skills
- Passionate about retail, people development and performance
Retail Excellence Training Manager in Merthyr Tydfil employer: Footasylum
Contact Detail:
Footasylum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Training Manager in Merthyr Tydfil
✨Tip Number 1
Get to know the company inside out! Research Footasylum's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail excellence and training. Think about how your experience aligns with the role and be ready to share specific examples of your past successes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Excellence Training Manager in Merthyr Tydfil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retail Excellence Training Manager role. Highlight your experience in multi-site retail environments and any coaching or training you've done. We want to see how you can bridge the gap between strategy and execution!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific examples of how you've improved KPIs or customer experiences in previous roles. We love seeing data-led results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s passionate about retail and people development. Share your story and what drives you to excel in this field – it’ll help us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Footasylum
✨Know Your KPIs
Make sure you understand the key performance indicators (KPIs) relevant to the role. Brush up on metrics like conversion rates, average transaction value (ATV), and units per transaction (UPT). Being able to discuss how you've impacted these in previous roles will show your potential employer that you're results-driven.
✨Showcase Your Coaching Skills
Since this role involves training and developing store teams, be prepared to share specific examples of how you've successfully coached others. Think about times when your guidance led to improved performance or customer experience, and be ready to discuss your approach to training different audiences.
✨Demonstrate a Data-Led Mindset
Employers love candidates who can turn data into actionable insights. Come prepared with examples of how you've used data to identify opportunities for improvement in retail settings. This could include anything from analysing sales trends to implementing new strategies based on customer feedback.
✨Be Ready to Travel
As this is a field-based role, make sure you're comfortable discussing your willingness to travel extensively. Highlight any previous experiences where you've managed travel effectively while maintaining productivity. This shows that you're not only committed but also organised and adaptable.