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- Tasks: Lead retail excellence by enhancing store performance and customer experience across multiple locations.
- Company: Join Footasylum, a dynamic retailer focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a chance to shape retail experiences.
- Why this job: Make a real impact on store success and customer journeys while developing your leadership skills.
- Qualifications: Experience in retail, strong coaching abilities, and a passion for customer service.
- Other info: Enjoy a supportive team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This role is key to bridging the gap between strategy and store execution. The Retail Excellence Lead will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum.
Role Purpose
The Retail Excellence Lead will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores. Working as part of a national team, the role will provide hands-on, instore support to improve customer experience, selling effectiveness and team performance through coaching, training and data-led action planning. This is a field-based role, focused on embedding best practice, raising standards and delivering measurable performance improvement at store level.
Key Responsibilities
- Commercial & KPI Performance
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Support with actioning tangible impact through performance metrics
- Retail Excellence & Customer Experience
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Support embedding Footasylum retail standards consistently across stores
- Act as a role model for best-in-class retail behaviours
- Training & Capability Building
- Deliver structured and on the job training to Store Managers, Supervisors and store teams
- Hold group training sessions to support with the development of store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Support the roll-out of new initiatives, ways of working and retail programmes
- Stakeholder Collaboration
- Work closely with Retail Operations, Training & Development and Area Managers
- Build strong relationships with store leadership teams
- Provide regular feedback and insight on store capability and performance trends
- Act as the link between strategy and execution at store level
About You
Essential Skills & Experience
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Desirable Skills & Experience
- Experience in a field-based or retail support role
- Background in retail training, operations or performance improvement
- Passion for customer experience and retail excellence
Personal Attributes
- Customer experience is at the forefront and priority of every decision
- Commercially driven and results focused
- Credible, confident and able to influence at all levels
- Hands-on, practical and comfortable working in fast-paced stores
- Strong communication and coaching skills
- Passionate about retail, people development and performance
Diversity
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
Recruitment Process
We’ll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you. We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.
Retail Excellence Lead in Manchester employer: Footasylum
Contact Detail:
Footasylum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Research Footasylum's values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Retail Excellence Lead. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Excellence Lead in Manchester
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Talk about your experiences and how they’ve shaped your understanding of customer experience and store performance. We want to see that you’re genuinely excited about the role!
Be Data-Driven: Since this role is all about improving KPIs and performance metrics, make sure to highlight any experience you have with data analysis. Share examples of how you've used data to drive decisions in previous roles. We love a candidate who can turn insight into action!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the extra step to show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at Footasylum!
How to prepare for a job interview at Footasylum
✨Know Your Numbers
Make sure you’re familiar with key retail KPIs like conversion rates, average transaction value (ATV), and units per transaction (UPT). Be ready to discuss how you've used these metrics in previous roles to drive performance. This shows you understand the commercial side of retail and can make data-led decisions.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed teams in a retail environment. Think about specific training sessions you've led or initiatives you've rolled out that improved team performance. This will demonstrate your ability to uplift capability and drive excellence in service.
✨Understand the Customer Journey
Research Footasylum’s customer experience and think about ways to enhance it. Be ready to share ideas on improving selling behaviours and in-store execution. Showing that you can identify opportunities for improvement will highlight your proactive approach to enhancing customer experiences.
✨Build Relationships
Since this role involves collaboration with various stakeholders, think about how you’ve built strong relationships in past roles. Prepare to discuss how you’ve worked with store managers and area managers to create actionable improvement plans. This will show you can effectively bridge the gap between strategy and execution.