At a Glance
- Tasks: Manage partnerships and drive customer satisfaction through innovative strategies.
- Company: Footasylum, a vibrant brand focused on enhancing customer experiences.
- Benefits: 12-month contract with opportunities for growth and development.
- Other info: Join a dynamic team in Manchester and help shape the future of customer service.
- Why this job: Make a real impact on customer experience and brand reputation.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Footasylum is seeking a Customer Experience Manager for a 12-month fixed-term contract in Manchester.
You will manage the partnership with our outsourced contact centre, set governance, and drive customer outcomes through sentiment analysis and Trustpilot performance.
You will own the customer experience strategy, align with brand values, and lead initiatives to improve ratings, response times, and satisfaction across all channels, ensuring a one-team approach with the partner.
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CX Partnership Manager – Outsourced Contact Center in Manchester employer: Footasylum
Footasylum is an excellent employer that prioritises the growth and development of its employees, particularly in the vibrant retail environment of Merry Hill. With a strong focus on training, support, and progression opportunities, you will be empowered to thrive in your role as Assistant Store Manager while contributing to a dynamic team dedicated to delivering exceptional customer experiences. Our inclusive work culture celebrates diversity and innovation, ensuring that every team member can influence our retail standards and enjoy a fulfilling career journey.
