Full-Time Sales Assistant

Job description

We’ve been the go-to for the freshest trainer and apparel releases since 2005, whether it’s big name brands or emerging bedroom labels we’ve got it covered. With over 65 high‑street stores across the UK, we’re taking over the high street one step at a time.

We are hiring Full‑Time Sales Assistants to join one of our exciting stores based at Lakeside.

Please note: this is a full‑time job, working 37.5 hours per week. The ideal candidate will be fully flexible Monday – Sunday.

The Role

As a Sales Assistant, you are the heartbeat of our business. A Sales Assistant lives and breathes our products. We’re seeking passionate team members who are enthusiastic about showcasing our diverse products and going above and beyond for all of our customers. Your number one objective as a Sales Assistant is to help provide the best shopping experience for our guests. We want to offer the best experience on the high street!

You’ll DEFY ORDINARY by asking insightful questions to understand each customer’s needs and showcase our products with style, piecing together sets, accessories and product add‑ons. As a Sales Assistant, you will be involved in creating a first‑class shopping experience for our customer through your exceptional service, attitude and behaviours.

From day one you will receive in‑depth training on our products, their specifications including fabric and weather durability, plus product care and best matched product companions, making you a well‑rounded FOOTASYLUM Sales Ambassador.

About you

Don’t worry too much about previous experience. We are looking for outgoing people with a friendly, outgoing, organised and can‑do attitude. You will be positive and approachable. You must not be shy and will be able to approach customers with ease to spark up enthusiastic conversations.

Responsibilities

• Greet and welcome customers with a friendly and positive attitude.
• Make our customers feel like VIPs with your service, ensuring they leave with smiles and a great impression of your shop.
• Become a PRO on all our products, helping customers make perfect choices that suit their needs and preferences.
• Provide expert product knowledge and advice to customers.
• Team up with your colleagues to hit store targets, keeping the shop floor fun and delivering excellent service together as a team.
• Keep our store sparkling clean and inviting, maintaining an organised and visually appealing store environment.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
• Stay up to date with current trends and product knowledge to effectively assist customers.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.

As a Sales Assistant working on our shop floor, you will be the go‑to for customer questions; resolving issues and making sure our customers are genuinely cared for.

Diversity

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.

Recruitment process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a group interview for the role, and to see if we’re a good fit for you.

Footasylum is an equal opportunities employer. Please let us know if there any reasonable adjustments that need to be made, prior to you attending an interview.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.

Under 18 working restrictions: If you are under 18, you will not be able to work past 10pm. Some of our stores have extended opening hours over the festive period.

We don’t look at CVs – just your answers to our application questions about customer service. If you have the availability we’re looking for and show that initial spark for delivering great service, we believe you deserve an interview! All applications are anonymous until the interview stage to help eliminate unconscious bias.

You must bring along your Right to Work documentation to the interview in order for us to progress with your application!