At a Glance
- Tasks: Drive store performance and enhance customer experience through coaching and training.
- Company: Footasylum, a dynamic retail brand focused on excellence.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Join a diverse team that values different perspectives and growth.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Experience in retail and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
This role is key to bridging the gap between strategy and store execution. The Retail Excellence Lead will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum.
Location: Area Role (field-based, regular travel to stores required). This role will cover all stores in Area 2 (Manchester Arndale, Liverpool, Bolton, Trafford, Speke, Blackburn, Edge Lane, Broughton Park, Bury, Denton, Warrington, Wrexham, Bromborough, Wigan).
Role Purpose
The Retail Excellence Lead will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores. Working as part of a national team, the role will provide hands-on, in-store support to improve customer experience, selling effectiveness and team performance through coaching, training and data-led action planning. This is a field-based role, focused on embedding best practice, raising standards and delivering measurable performance improvement at store level.
Key Responsibilities
- Commercial & KPI Performance
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Support with actioning tangible impact through performance metrics
- Retail Excellence & Customer Experience
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Support embedding Footasylum retail standards consistently across stores
- Act as a role model for best-in-class retail behaviours
- Training & Capability Building
- Deliver structured and on the job training to Store Managers, Supervisors and store teams
- Hold group training sessions to support with the development of store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Support the roll-out of new initiatives, ways of working and retail programmes
- Stakeholder Collaboration
- Work closely with Retail Operations, Training & Development and Area Managers
- Build strong relationships with store leadership teams
- Provide regular feedback and insight on store capability and performance trends
- Act as the link between strategy and execution at store level
About You
Essential Skills & Experience
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Desirable Skills & Experience
- Experience in a field-based or retail support role
- Background in retail training, operations or performance improvement
- Passion for customer experience and retail excellence
Personal Attributes
- Customer experience is at the forefront and priority of every decision
- Commercially driven and results focused
- Credible, confident and able to influence at all levels
- Hands-on, practical and comfortable working in fast-paced stores
- Strong communication and coaching skills
- Passionate about retail, people development and performance
Diversity
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
Recruitment Process
We’ll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you. We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.
Retail Excellence Lead in Bury employer: Footasylum
Footasylum is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Retail Excellence Lead, you will have the opportunity to make a tangible impact across multiple stores in the vibrant North West region, supported by a commitment to diversity and a focus on enhancing customer experiences. With hands-on training and a data-driven approach, you'll be empowered to drive performance improvements while enjoying the flexibility of a field-based role.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Excellence Lead in Bury
✨Tip Number 1
Get to know the company inside out! Research Footasylum's values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Retail Excellence Lead. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Retail Excellence Lead in Bury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Excellence Lead role. Highlight your experience in multi-site retail environments and how you've driven performance improvements in the past. We want to see how you can bridge the gap between strategy and execution!
Showcase Your Coaching Skills:Since this role involves training and developing store teams, share specific examples of how you've successfully coached others. We love seeing candidates who can adapt their training style to different audiences, so don’t hold back on those stories!
Demonstrate Your Data-Driven Mindset:We’re all about turning insights into action! Include examples of how you've used data to improve KPIs or customer experiences in previous roles. This will show us that you have the analytical skills we’re looking for.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Footasylum
✨Know Your Numbers
Make sure you’re familiar with key retail KPIs like conversion rates, average transaction value (ATV), and units per transaction (UPT). Being able to discuss how you've impacted these metrics in previous roles will show your understanding of what drives store performance.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed teams in the past. Think about specific training sessions you've led or how you've improved team performance through hands-on support. This will demonstrate your ability to uplift capabilities across stores.
✨Understand the Customer Journey
Research Footasylum’s customer experience and think about ways to enhance it. Be ready to discuss how you would identify opportunities for improvement in-store and how you can drive excellence in service and engagement. This shows you're aligned with their focus on customer experience.
✨Build Relationships
Since this role involves collaboration with various stakeholders, think about how you’ve built strong relationships in previous positions. Be prepared to share strategies for working effectively with store managers and area managers to create actionable improvement plans.
