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- Tasks: Lead retail excellence by improving store performance and customer experience across multiple locations.
- Company: Join Footasylum, a dynamic retailer focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Why this job: Make a real impact on retail performance while developing your leadership skills.
- Qualifications: Experience in retail, strong coaching abilities, and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
This role is key to bridging the gap between strategy and store execution. The Retail Excellence Lead will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum.
Location: Area Role (field-based, regular travel to stores required). This role will cover all stores in Area 2 (Manchester Arndale, Liverpool, Bolton, Trafford, Speke, Blackburn, Edge Lane, Broughton Park, Bury, Denton, Warrington, Wrexham, Bromborough, Wigan).
Role Purpose
The Retail Excellence Lead will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores. Working as part of a national team, the role will provide hands-on, instore support to improve customer experience, selling effectiveness and team performance through coaching, training and data-led action planning. This is a field-based role, focused on embedding best practice, raising standards and delivering measurable performance improvement at store level.
Key Responsibilities
- Commercial & KPI Performance
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Support with actioning tangible impact through performance metrics
- Retail Excellence & Customer Experience
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Support embedding Footasylum retail standards consistently across stores
- Act as a role model for best-in-class retail behaviours
- Training & Capability Building
- Deliver structured and on the job training to Store Managers, Supervisors and store teams
- Hold group training sessions to support with the development of store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Support the roll-out of new initiatives, ways of working and retail programmes
- Stakeholder Collaboration
- Work closely with Retail Operations, Training & Development and Area Managers
- Build strong relationships with store leadership teams
- Provide regular feedback and insight on store capability and performance trends
- Act as the link between strategy and execution at store level
About You
Essential Skills & Experience
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Desirable Skills & Experience
- Experience in a field-based or retail support role
- Background in retail training, operations or performance improvement
- Passion for customer experience and retail excellence
Personal Attributes
- Customer experience is at the forefront and priority of every decision
- Commercially driven and results focused
- Credible, confident and able to influence at all levels
- Hands-on, practical and comfortable working in fast-paced stores
- Strong communication and coaching skills
- Passionate about retail, people development and performance
Diversity
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
Recruitment Process
We’ll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you. We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.
Retail Excellence Lead in Blackburn employer: Footasylum
Contact Detail:
Footasylum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Lead in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Footasylum on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your numbers! Brush up on key retail KPIs like conversion rates and average transaction value. Being able to discuss these metrics confidently will show you're serious about driving performance.
✨Tip Number 3
Show off your coaching skills! Think of examples where you've trained or developed teams in the past. Be ready to share how you’ve improved customer experiences and sales through effective training.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Footasylum team.
We think you need these skills to ace Retail Excellence Lead in Blackburn
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how passionate you are about customer experience and driving performance. Share specific examples of how you've made a difference in previous roles.
Be Data-Driven: Since this role is all about improving KPIs and using data to drive action, make sure to highlight your experience with data analysis. We love candidates who can turn insights into tangible results, so don’t hold back on those numbers!
Tailor Your Application: Take the time to customise your application for the Retail Excellence Lead role. Mention how your skills align with our key responsibilities, like coaching and training store teams. This shows us that you understand what we’re looking for and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Footasylum
✨Know Your KPIs
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've used data to drive sales and improve store performance in your previous roles.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed teams in a retail environment. Highlight specific training sessions you've led and the positive outcomes that resulted from your efforts.
✨Understand the Customer Journey
Familiarise yourself with Footasylum's customer experience strategy. Think about ways you can enhance the customer journey and be ready to share your ideas during the interview.
✨Build Relationships
Demonstrate your ability to build strong relationships with store leadership teams. Prepare to discuss how you've collaborated with various stakeholders to achieve common goals in your past roles.