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- Tasks: Lead and coach your team to deliver an exceptional in-store customer experience.
- Company: Join a dynamic retail company focused on customer satisfaction and team development.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Why this job: Make a real impact by inspiring your team and enhancing customer loyalty.
- Qualifications: 5 years of retail management experience and strong leadership skills.
- Other info: Flexible hours and exciting development opportunities await you!
The predicted salary is between 28800 - 43200 £ per year.
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies.
Your responsibilities will include all aspects of store management, including:
- Execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations.
It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.
Qualifications
- Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting.
- At least 5 years retail store management experience.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
- High level of ethics, values, integrity, and trust.
- Flexible availability - including nights, weekends, and holidays.
Responsibilities
- Coaching and motivating your team to inspire top performance and an exceptional customer experience.
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
- Execute plans to drive key performance indicators to maximize profitability.
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
- Act as a partner between customers, sales associates, store leadership and corporate business partners.
- Maintains a high level of customer focus and leads by example with clear and engaging communication.
- Ensures visual directives and standards are maintained.
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.
Benefits
- 28 days holiday - plus an extra day per year for the first 5 years!
- Associate discount of between 30 - 50%.
- Employee Assistance Program - Retail Trust.
- WellHub App: Employee wellbeing, discounted gym rates, health apps.
- Company Sick Pay scheme.
- Head Office Internships.
- Striper Ambassador Programme.
- Development Opportunities.
Address: The Telford Centre, City Telford (Birmingham), State/Province UK, Postal Code TF3--4BL.
Store Manager in Telford employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or motivated your team to success. We all love a good story, and sharing yours will help you connect with the interviewers on a personal level.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's image. When you look confident, you feel confident, and that energy will shine through during your interview.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Store Manager in Telford
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how your passion for helping others can translate into a great in-store experience.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience and how you've motivated teams in the past. We love seeing examples of how you've inspired others to achieve their best!
Be Specific About Your Experience: When detailing your retail management experience, be specific about your achievements. We’re interested in how you’ve driven sales and maximised profitability in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Foot Locker
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully coached and motivated your team in the past.
✨Showcase Customer Experience Skills
Prepare to discuss your approach to delivering exceptional customer experiences. Think of scenarios where you went above and beyond for customers and how that impacted sales or team morale. This will demonstrate your passion for customer service.
✨Understand the Company’s Standards
Familiarise yourself with the company’s standards in recruiting, training, and visual merchandising. Being able to speak knowledgeably about these areas will show that you’re serious about the role and understand what it takes to succeed.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in a fast-paced retail environment. Prepare examples of challenges you've faced and how you navigated them, highlighting your cognitive and mathematical skills in decision-making.
