At a Glance
- Tasks: Lead and coach your team to deliver an exceptional customer experience in-store.
- Company: Join a dynamic retail company focused on customer satisfaction and team development.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced environment.
- Why this job: Make a real impact by inspiring your team and enhancing customer loyalty.
- Qualifications: 5 years of leadership experience in a customer-facing role.
The predicted salary is between 30000 - 40000 £ per year.
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies.
Your responsibilities will include all aspects of store management, including:
- Execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations.
- Coaching and motivating your team to inspire top performance and an exceptional customer experience.
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
- Execute plans to drive key performance indicators to maximize profitability.
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
- Act as a partner between customers, sales associates, store leadership and corporate business partners.
- Maintain a high level of customer focus and lead by example with clear and engaging communication.
- Ensure visual directives and standards are maintained.
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.
Qualifications:
- Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
- High level of ethics, values, integrity, and trust.
- Flexible availability – including nights, weekends, and holidays.
Benefits:
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%.
- Employee Assistance Program – Retail Trust.
- WellHub App: Employee wellbeing, discounted gym rates, health apps.
Store Co Manager in Stretford employer: Foot Locker
Foot Locker is an excellent employer for those looking to thrive in a dynamic retail environment. With a strong focus on employee development, competitive pay, and generous benefits such as 28 days of holiday and exclusive discounts, team members are encouraged to grow both personally and professionally. The vibrant culture at the Intu Derby location fosters teamwork and customer engagement, making it a rewarding place to work for sneaker enthusiasts.
