At a Glance
- Tasks: Lead and coach your team to deliver an exceptional customer experience in-store.
- Company: Accessorize, a vibrant retail brand in the heart of Manchester.
- Benefits: 28 days holiday, generous discounts, wellness programmes, and career development opportunities.
- Other info: Join a dynamic team with flexible hours and exciting growth potential.
- Why this job: Make a real impact by inspiring your team and enhancing customer loyalty.
- Qualifications: 5 years of retail management experience and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Overview
You’re a natural teacher and coach, and have a passion for helping others deliver a great in‑store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in‑store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.
Qualifications
- Demonstrated leadership ability with at least 5 years of experience in a customer‑facing sales setting
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni‑channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
- Act as a partner between customers, sales associates, store leadership and corporate business partners
- Maintains a high level of customer focus and leads by example with clear and engaging communication
- Ensures visual directives and standards are maintained
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Trafford Centre – L80/80a
Manchester
UK
M17–8AR
Store Manager in Manchester employer: Foot Locker
Foot Locker is an excellent employer for those looking to thrive in a dynamic retail environment. With a strong focus on employee development, competitive pay, and generous benefits such as 28 days of holiday and exclusive discounts, team members are encouraged to grow both personally and professionally. The vibrant culture at the Intu Derby location fosters teamwork and customer engagement, making it a rewarding place to work for sneaker enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or motivated your team to achieve great results. We want to hear about your successes, so be ready to share those moments that highlight your skills as a Store Manager.
✨Tip Number 3
Be prepared to discuss how you handle challenges in a fast-paced retail environment. Share your strategies for problem-solving and decision-making, especially when it comes to customer service and team dynamics. This shows you can adapt and thrive under pressure.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the team you'll be leading and the company's future goals. This not only shows your interest but also helps you gauge if this is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've motivated and coached teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to match our job description. Use keywords from the listing and relate your experiences directly to the responsibilities and qualifications we’re looking for.
Be Customer-Focused:Since this role is all about delivering an exceptional customer experience, make sure to include any relevant customer service achievements. We want to know how you’ve gone above and beyond to create memorable experiences for customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Foot Locker
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and current promotions. This shows your genuine interest in the role and helps you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to coach and inspire others, which is crucial for a Store Manager.
✨Understand Customer Experience
Be ready to discuss what exceptional customer service means to you. Share your thoughts on how to create a welcoming environment and how you would empower your team to deliver that experience consistently.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a busy sales period. Practise your responses to show your problem-solving skills and adaptability in a fast-paced retail environment.
