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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, energetic team that values customer interaction and personal growth.
- Qualifications: 1 year of retail experience and a passion for engaging with customers.
- Other info: Flexible hours including nights and weekends; opportunities for development and internships.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
Eastbrook Mall, Su 60
City
Bradford, West Yorkshire
State/Province
UK
Postal Code
BD1–1HA #J-18808-Ljbffr
Shift Leader employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for the industry, which is crucial for a Shift Leader role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you refine your ability to connect with customers and resolve issues effectively, which is key for delivering an exceptional customer experience.
✨Tip Number 3
Showcase your leadership qualities by taking on small team projects or initiatives at your current job. This will give you practical experience in motivating others and driving sales, making you a more attractive candidate for the Shift Leader position.
✨Tip Number 4
Be flexible with your availability and highlight this during your interactions. The role requires working nights, weekends, and holidays, so demonstrating your willingness to adapt will set you apart from other candidates.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share personal anecdotes about how you've engaged with customers in the past and how you can inspire your team to achieve sales goals.
Showcase Your Leadership Skills: Emphasise your ability to lead and motivate a team. Provide examples of how you've successfully managed tasks or resolved conflicts in previous roles, particularly in retail settings.
Highlight Flexibility and Availability: Mention your flexible availability in your application. This is crucial for a Shift Leader role, so be clear about your willingness to work nights, weekends, and holidays.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing an exceptional customer experience. Share specific examples from your past retail experience where you successfully engaged with customers and resolved issues, highlighting your ability to create a positive atmosphere.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've previously led a team or taken initiative in a retail setting, especially when the Store Manager was absent.
✨Know Your Products
Familiarise yourself with the latest athletic sneakers and apparel trends. Be ready to discuss your knowledge of the products offered in the store and how you can use that knowledge to enhance the customer experience and drive sales.
✨Be Flexible and Adaptable
Highlight your flexibility regarding working hours, including nights, weekends, and holidays. Share experiences where you've adapted to changing situations in the workplace, demonstrating your readiness to meet the demands of the role.
