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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Foot Locker is a leading retailer of athletic footwear and apparel.
- Benefits: Earn £10.00 - £12.50 per hour, enjoy 28 days holiday, and get up to 50% off products.
- Why this job: Join a vibrant team, share your passion for sneakers, and develop leadership skills.
- Qualifications: 1 year of retail experience and a knack for engaging customers.
- Other info: Flexible hours including nights and weekends; opportunities for development and internships.
The predicted salary is between 20800 - 26000 £ per year.
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Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £12.50 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
The Centre, Unit 97a
City
Livingston, West Lothian
Postal Code
EH54-6HR
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
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Shift Leader employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with Foot Locker's product range and current trends in athletic footwear and apparel. This knowledge will not only help you engage customers effectively but also demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've motivated a team or resolved conflicts. Be ready to share specific examples that highlight your ability to inspire others and drive sales.
✨Tip Number 3
Prepare to discuss how you would enhance the customer experience in-store. Think about strategies you could implement to ensure high levels of customer satisfaction and how you would train your team to do the same.
✨Tip Number 4
Be flexible and open about your availability, especially since the role requires working nights, weekends, and holidays. Highlighting your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use keywords from the job description to demonstrate that you understand what Foot Locker is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share specific examples of how you've engaged customers in the past and how you can inspire a team to drive sales and enhance customer experiences.
Showcase Your Leadership Skills: Emphasise any previous experience where you led a team or took on managerial responsibilities. Highlight your ability to motivate others and achieve sales goals, as this is crucial for the Shift Leader role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Sneakers
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest in the role and the brand.
✨Demonstrate Leadership Skills
Since the Shift Leader role involves taking on managerial responsibilities, be prepared to discuss your previous leadership experiences. Highlight specific instances where you motivated a team or resolved conflicts, showcasing your ability to inspire others.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about handling customer interactions, especially challenging ones. Think of examples where you successfully resolved issues or provided exceptional service. This will show that you can maintain high levels of customer satisfaction.
✨Know the Latest Trends
Stay updated on current and upcoming sneaker trends. Being knowledgeable about the latest products will not only impress your interviewers but also demonstrate your commitment to providing excellent service and meeting customer needs.
