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- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a vibrant retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a dynamic team that values customer interaction and personal growth.
- Qualifications: 1 year of retail experience and a passion for engaging with customers.
- Other info: Flexible hours including nights and weekends; opportunities for development and internships.
Overview: You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications:
- At least 1 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability - including nights, weekends, and holidays
Responsibilities:
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits:
- From: £10.00 - £12.50 per hour
- 28 days holiday - plus an extra day per year for the first 5 years!
- Associate discount of between 30 - 50%
- Hapi App - offering discounts & prize draws
- Employee Assistance Program - Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address: Glasgow Fort, Un11b, City: Glasgow, Postal Code: G34-9DL
Shift Leader employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer engagement skills by role-playing different scenarios with friends or family. This will help you feel more confident when interacting with customers and showcase your ability to resolve issues with a smile.
✨Tip Number 3
Highlight any leadership experiences you've had, even if they were informal. Whether it was leading a project at work or mentoring a colleague, showing that you can inspire and motivate others is key for a Shift Leader role.
✨Tip Number 4
Be prepared to discuss how you would drive sales and improve customer satisfaction. Think of specific examples from your past retail experience where you successfully achieved these goals, as this will demonstrate your capability for the role.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share personal anecdotes about how you've engaged with customers in the past and how you can inspire your team to achieve sales goals.
Showcase Your Leadership Skills: Emphasise any previous experience where you led a team or took initiative in a retail environment. Highlight your ability to motivate others and resolve customer issues effectively.
Research the Company Culture: Familiarise yourself with the company's values and culture. Mention how your personal values align with theirs in your application, showcasing your fit for the role and the team.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing an exceptional customer experience. Share specific examples from your past retail experience where you successfully engaged with customers and resolved issues, highlighting your ability to create a positive atmosphere.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've previously led a team or taken initiative in a retail environment, especially during busy periods.
✨Know Your Products
Familiarise yourself with the athletic sneakers and apparel that the company offers. Be ready to discuss current trends and how you can use your product knowledge to enhance the customer experience and drive sales.
✨Be Flexible and Adaptable
Highlight your flexibility in working hours and your ability to adapt to different customer needs. Share experiences where you successfully adjusted your approach based on the situation, demonstrating your readiness to take on various responsibilities.
