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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join a vibrant retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.85 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be a key player in creating memorable shopping experiences for fellow sneaker enthusiasts.
- Qualifications: 2 years of retail experience and 1 year in a supervisory role required.
- Other info: Flexible hours, positive work culture, and great development opportunities await you.
The predicted salary is between 10 - 14 £ per hour.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 2 years of retail experience
- At least 1 year of Retail Supervisor experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability - including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits From:
- £10.00 - £13.85 per hour
- 28 days holiday - plus an extra day per year for the first 5 years!
- Associate discount of between 30 - 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program - Retail Trust Company
- Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address: 7 The Liberty Center City Romford State/Province UK Postal Code RM1--3RL
Shift Leader employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate real-life scenarios. This will help you feel more confident when discussing how you can enhance the customer experience during your interview.
✨Tip Number 3
Be ready to share specific examples from your past retail experience. Think about times when you led a team, resolved customer issues, or drove sales. These stories will demonstrate your leadership skills and ability to deliver results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through. We want to see how your enthusiasm for the products can translate into an amazing customer experience.
Highlight Your Experience: Make sure to mention your retail and supervisory experience clearly. We’re looking for someone who can lead a team and drive sales, so share specific examples of how you've done this in the past.
Be Personable: Your ability to engage with customers is key! Use your application to demonstrate your communication skills and how you’ve resolved issues with a smile. We love a friendly vibe!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Foot Locker
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the athletic sneakers and apparel that the company offers. Being able to discuss specific products, trends, and how they meet customer needs will show your passion and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you motivated others, resolved conflicts, or drove sales. This will demonstrate your capability to take on managerial responsibilities when needed.
✨Practice Customer Engagement Scenarios
Think of common customer interactions and practice how you would handle them. Show that you can adapt your communication style to different customers and resolve issues with a smile. This is key for delivering an exceptional customer experience.
✨Be Ready to Discuss Your Goals
Reflect on your personal and productivity goals and be prepared to share them during the interview. Employers want to see that you are motivated and have a clear vision for your success in the role, especially in driving sales and achieving targets.
